davey_d's profile
Community Admin

Community Admin

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3.1K Messages

Fri, Jan 31, 2020 9:48 PM

Firmware 1.5 (January 2020 Update)

Hi folks,

We're happy to announce that firmware update 1.5 is now live. We strongly recommend that you update your Base Station to this version, which includes many important performance and security improvements.

If you've never updated before, here's how:
  1. Make sure you're connected to WiFi
  2. Check that an update is available by heading over to your Keypad and looking for a Gear icon
  3. Press the side of the screen where the Gear icon is, and follow the on-screen instructions

Highlights


User PIN names now show up in the App timeline; the Base Station will now offer to connect to WiFi when it checks for updates; performance improvements and fixes.

Base Station


  • System now offers to connect to WiFi upon checking for updates over cellular
  • Fixed an issue where arming of system via Online Command may not go through, after a recent update
  • Fixed an issue where erroneous entries may be sent to the Timeline event log when the PIN is entered incorrectly
  • Improved "remind me later" feature for over-the-air updates when clicked or restarted
  • Improved flexibility towards WiFi SSIDs in Base Station
  • Performance and responsiveness improvements, including door chime

Keypad


  • Addressed a scenario where Keypad may beep twice on button press
  • Update icon will remain visible on the Keypad screen even after clearing other warnings
  • Fixed issue with changing modes after canceling a Keypad firmware update

Sensors


  • Improved experience for naming Entry Sensors
  • Entry Sensor no longer generates incorrect "low battery' warning after initial setup
  • Fixed possible duplicate or missing "low battery' announcements for Carbon Monoxide Detector and Smoke Detector
  • Fixed an issue with Smoke Detector installation if a Carbon Monoxide Detector is already installed
  • Improved how a smoke alarm reports the end of an alarm

Smart Lock


  • Fixed behavior of Smart Lock upon removing Entry Sensor
  • Ensured correct handling of Smart Lock status updates

App


  • User PIN names now display in app Timeline
  • Addressed duplicate events in the Timeline
  • Addressed issue where incorrect signals may appear on the Timeline when timing out of the Keypad Menu
  • Addressed Freeze Sensor alert on Webapp when sensor is at normal temperature


Johnny M.
SimpliSafe Home Security

326 Messages

Il y a 3 y

Excellent!  Thanks for the release notes.

1.2K Messages

Il y a 3 y

Excellent info!  I've been running this update for several days now and have not had any issues what so ever.

Advocate

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638 Messages

Il y a 3 y

I will now (finally) update my system.

8 Messages

Il y a 3 y

My base is running firmware 1.4.48 and my two keypads are running firmware 1.4.20 but I do not see an upgrade symbol on the keypad. When I select "Check for Updates" with my keypad, I get the response "Your system is up to date".

Will it take several days for the 1.5 firmware upgrade to appear on my Simplisafe system?

1 Message

Il y a 3 y

Have the same issue:"My base is running firmware 1.4.48 and my two keypads are running firmware 1.4.20 but I do not see an upgrade symbol on the keypad. When I select "Check for Updates" with my keypad, I get the response "Your system is up to date".

6 Messages

Il y a 3 y

Same issue here. Please post if anyone can figure out how to install the update. This firmware is supposed to solve all of my problems according to their CareOps team.

6 Messages

Il y a 3 y

Ok so I called into Support today. The rep said that she pushed the firmware update to me. I had to hang up and wait an hour or so. Eventually my keypad let me run the update. Hope that helps,

Advocate

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638 Messages

Il y a 3 y

I just checked my firmware version, and it is 1.5.6 - is this the same as others?

Advocate

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541 Messages

Il y a 3 y

Yes someone help me as well, this is what I have keypad is version 1.4.20, base station is version 1.4.58 is this right because i just called ss and she said im all up to date and i never received an update so how can this be? I dont really care i just want to be sure i have everything updated as everyone else

1.2K Messages

Il y a 3 y

Mine Firmware versions are:
Keypad 1.5.6
Base Station 1.5.8


Also keep in mind, SS does rollouts like most manufacturers so not everyone gets the update at the same time.  With millions of customers its probably a resource issue to try and service too many simultaneously.  Until you get the gear icon, you cannot run the update.

Advocate

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2.8K Messages

Il y a 3 y

Lance, if it doesn't show up on your keypad in another day or two, call them and ask them to push the update to you.  You'd then probably wait over an hour (or more) for it to show up, then check for the gear icon on your keypad display.  Calling and asking for a push update is the only way I know of if you're missed somehow. (I had to ask once, it had to be pushed not because it was missed but because something went wonky).

Advocate

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638 Messages

Il y a 3 y

I do not check my diagnostics often (at all). Is cellular status supposed to show as "Disconnected" if connected to Wi-Fi?

(My Base is 1.5.8)

Advocate

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2.8K Messages

Il y a 3 y

^ Yes.  That was changed in the last update, before this week's update.  I haven't downloaded this week's update yet, but I'm pretty sure you're all updated now, Shiherlis :)

Advocate

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638 Messages

Il y a 3 y

Thank you, Colt! :-)

Advocate

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541 Messages

Il y a 3 y

Well i did ask her to push the update and it did pop up on my app for me to go to keypad and do the rest but nothing on keypad and it says ypur up to date so if i am then how the hell did that happen without me doing it is the question but i just need to know what people's diagnostics are when they do the new update then i will know if it changes compared to mine then i will know.