davey_d's profile
Community Admin

Community Admin

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3.1K Messages

Fri, Jan 31, 2020 9:48 PM

Firmware 1.5 (January 2020 Update)

Hi folks,

We're happy to announce that firmware update 1.5 is now live. We strongly recommend that you update your Base Station to this version, which includes many important performance and security improvements.

If you've never updated before, here's how:
  1. Make sure you're connected to WiFi
  2. Check that an update is available by heading over to your Keypad and looking for a Gear icon
  3. Press the side of the screen where the Gear icon is, and follow the on-screen instructions

Highlights


User PIN names now show up in the App timeline; the Base Station will now offer to connect to WiFi when it checks for updates; performance improvements and fixes.

Base Station


  • System now offers to connect to WiFi upon checking for updates over cellular
  • Fixed an issue where arming of system via Online Command may not go through, after a recent update
  • Fixed an issue where erroneous entries may be sent to the Timeline event log when the PIN is entered incorrectly
  • Improved "remind me later" feature for over-the-air updates when clicked or restarted
  • Improved flexibility towards WiFi SSIDs in Base Station
  • Performance and responsiveness improvements, including door chime

Keypad


  • Addressed a scenario where Keypad may beep twice on button press
  • Update icon will remain visible on the Keypad screen even after clearing other warnings
  • Fixed issue with changing modes after canceling a Keypad firmware update

Sensors


  • Improved experience for naming Entry Sensors
  • Entry Sensor no longer generates incorrect "low battery' warning after initial setup
  • Fixed possible duplicate or missing "low battery' announcements for Carbon Monoxide Detector and Smoke Detector
  • Fixed an issue with Smoke Detector installation if a Carbon Monoxide Detector is already installed
  • Improved how a smoke alarm reports the end of an alarm

Smart Lock


  • Fixed behavior of Smart Lock upon removing Entry Sensor
  • Ensured correct handling of Smart Lock status updates

App


  • User PIN names now display in app Timeline
  • Addressed duplicate events in the Timeline
  • Addressed issue where incorrect signals may appear on the Timeline when timing out of the Keypad Menu
  • Addressed Freeze Sensor alert on Webapp when sensor is at normal temperature


Johnny M.
SimpliSafe Home Security

17 Messages

Il y a 3 y

@Johnny M

Is the update still rolling out?  I don't have it, and I am manually checking on my keypad. I emailed SimpliSafe to push the update, but they replied I have to call them and provide my safe word. I don't want to sit on  hold for hours.

Lance how did you messenger to get the update pushed?

Advocate

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541 Messages

Il y a 3 y

I just messaged them on messenger and they said they will check on it, next thing i know my app said i had it and when i got home both keypads had it on there ready. Im still on messenger with them now because somehow something got screwed up as i helped sign someone up and with the monitoring and i want my 3 free months of monitoring lol but they cant find it but it will get sorted out.

326 Messages

Il y a 3 y

What messenger are you all referring to?

Advocate

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541 Messages

Il y a 3 y

Facebook messenger

15 Messages

Il y a 3 y

I called support today to have them push the update and they said they could not because my base won't let him.  It is up to date they said, but the version on the keypad is  1.4.20 and the base is 1.4.58.  So I am confused.  Is this firmware only pushing out to certain system?  Custom Service clueless?  Maybe I don't need it?  Or am I just out of luck?

Advocate

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541 Messages

Il y a 3 y

I called last week and they pushed it to me but it went to my app but not my system so i messaged them through messenger and they did it and i got home it was ready for me, but they said same thing with me that my system is up to date and no matter how much I argued it didn't matter but i got it all working now and updated.

326 Messages

Il y a 3 y

Really?  They respond to Facebook messenger?  Interesting.  I'll have to keep that in mind.

15 Messages

Il y a 3 y

So after thinking about it. I tried this. I unplug my base and remved the batteries to let it reboot. Now 3 hours later I have the update on my keypad and the notification on my app.  Next Step install it and see if it works.

23 Messages

I gave that a whirl but no dice.

Advocate

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2.8K Messages

Il y a 3 y

^ Well, that's a new one! (rebooting to get the update notice).  Coincidence or just good timing, who knows!

17 Messages

Il y a 3 y

I got the update last night. Updated with no issues. Took about 10 minutes to update each keypad.

82 Messages

Il y a 3 y

Mine came through this afternoon.

Captain

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4.7K Messages

To Simplisafe: please put this information in a centralized area on the website. CRC, Help Center or whatever, but not in the forums.

257 Messages

I agree with Captain11 100%. You have a built in message system on your online account page that should be utilized to notify customers. The phone app should do the same. The message at the time should simply be "We are rolling out a new firmware update starting today if not received by XX date call CS. These are important events that if missed in the forum will never be known to the customer therefore rendering their system to be less than 100% effective to secure their Family/Property. And talking to customer service at this juncture is NO guarantee of proper information being relayed to the customer. I have on previous occasion been told by CS that my system was up to date then requested a supervisor who then verified I was not and sent me a firmware update because I happened to stumble across the information on the forum and the update had been done months before my call. NO one should have to stumble across anything to make sure their system is running 100% to protect their Family/Property.

326 Messages

Il y a 3 y

Still no update here.  I'll probably ignore it when it comes, anyway.  Me and updates don't generally get along.  I wouldn't want to brick my system and have to deal with support.

Advocate

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2.8K Messages

Il y a 3 y

^ so far, no reports of anything bricked with this update.

15 Messages

Il y a 3 y

Updated tonight and all is good and is working great so far.  It took about 20 minutes to update both keypad.

Advocate

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541 Messages

Il y a 3 y

Our update went awesome and i even notice its more responsive as in when i open a door the ding is more immediate than before and when arming it doesn't lag anymore its immediately so im digging it. It may be just me but i am noticing a difference in some things but all for the good.