davey_d's profile
Community Admin

Community Admin

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2.9K Messages

Wed, Sep 22, 2021 8:49 PM

New Number for Smart Alert Text Messages

Hey folks,

Just wanted to give you a heads up on a minor change we've made, as we continue to improve the Smart Alerts feature.

If you already have Smart Alerts set up through SMS text message, you might just notice that new alerts are now coming through from a different contact - the short code 82539. As we continue the transition, some alerts might still come from the old contact at no-reply@simplisafe.com, so it's possible that you might see two different threads in your inbox for a short time.

We suggest saving that new number to your Contacts list now, so you'll know that those new alerts are coming from SimpliSafe.

Captain

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4.7K Messages

1 y ago

@Johnny M. as you are well aware this will be buried in the forums by the weekend. If I may, suggest you inactivate your thread and delete my post so only your post appears. Will kep it a bit more visisle. And BTW, how is that Google Search fix going? :-)

Community Admin

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2.9K Messages

1 y ago

Hi Captain,

This ol' forum is full of interesting quirks. If I pin a thread (like this one is), it stays at the top but it's easy to miss. If I don't, it'll get buried unless there are a lot of replies!

I cannot wait for the revamp, where we'll have a solution for this too, and announcements from me will be much more visible.

- Johnny M.
SimpliSafe Home Security

Advocate

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417 Messages

1 y ago

Also worth noting that I guarantee a very small percentage of your userbase accesses these forums. Can this kind of information also go out via email and mobile app?