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2.9K Messages

Wed, Apr 29, 2020 3:04 PM

System Firmware 1.6 (April 2020 Update)

Hi all,

We're happy to announce that System Firmware 1.6 is now rolling out to all users. Only a handful of notable changes in this one, on top of regular improvements for stability and performance.

If you've never updated before, here's how:

  1. Make sure you're connected to WiFi
  2. Check that an update is available by heading over to your Keypad and looking for a Gear icon
  3. Press the side of the screen where the Gear icon is, and follow the on-screen instructions

And here's what's new in the latest update:

Base Station

  • Base Station will now be able to chime when the Video Doorbell button is pressed (a highly requested feature!)
  • General WiFi improvements
  • Security and performance improvements

Keypad

  • WiFi Setup is now included during initial setup of the system

Sensors

  • Fixed an issue where opening an Entry Sensor  may interrupt the countdown tone on the Wireless Siren

App

  • Freeze Sensor will no longer send incorrect Error messages when the sensor is otherwise showing normal status

Previous Updates:

Advocate

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541 Messages

Il y a 2 y

Very nice the doorbell feature will be cool but for the future if we can get the base to announce what sensor is being opened like, front door especially now kids are out and they are constantly in and out and it woukd be nice to know what door they just went out of but thank you

32 Messages

Yes that would be nice, do you know if a single door can be set to chime when system not armed? I had thought I saw somewhere about that but keep losing my place. Not a big deal but is a helpful thing in a house full of grandchildren.

3 Messages

I agree 100%. This should not be too difficult as my ADT system had that feature back in 2009. How soon can SS add this feature?

1.2K Messages

Il y a 2 y

Very cool, I shall upgrade as soon as I see it!  Thanks SS.

326 Messages

Il y a 2 y

SS pushed the upgrade to me yesterday in an attempt to get my base station to stop losing connection to my locks and other sensors.  Keeping my fingers crossed that it actually works.

Il y a 2 y

My system took the update though there's no chime when my video doorbell rings

The "Check for Updates" menu says the system is up-to-date, the base station firmware shows as 1.5.8 and the keypad firmware as 1.5.6.  Is that indeed the most up-to-date?  Or am I still behind?

15 Messages

I have the same firmware as you.  Simplisafe just released 1.6 yet when I "check for updates" it says my system is up to date??

326 Messages

Il y a 2 y

It didn't fix the issue with losing connection to locks and other sensors.  They're sending me a new (well, probably refurb) base station.

5 Messages

Il y a 2 y

Awesome, so happy about the doorbell chime option! Have wanted this since I first got the doorbell, so thanks for listening and your hard work to make it happen! Installing update now.

7 Messages

Il y a 2 y

Hi all! After checking diagnostics my base station is on version 1.3.4 and says it is up-to-date when checking for updates. Given that I'm on the .co.uk/forum site, am I right in thinking this firmware update should be available to UK users?

13 Messages

Il y a 2 y

UK here. I thought firmware updates were automatic?!? Quote from simplisafe.co.uk website:
==============================
Built to last

We're constantly getting smarter,
better, faster. So should your
security system. SimpliSafe
can automatically update over-the-
air so you always have the latest
and best protection technology.
==============================

Now I've checked my firmware I'm way behind:
Keypaid version: 0.9.12
Base station: 1.2.2

I can't see any gear icon to pull the update through. Any ideas?

7 Messages

Same here and in the UK - no gear icon and keypad version 1.2.18, base station version 1.3.4 - checking for updates says there are no update available...

@robato_kun - to manually check for updates, on your keypad you can press the menu button, then go to System settings > Check for updates.

13 Messages

@jackjon
Under system settings, I got Wifi, various sound settings and diagnostics.
I don't see any "Check for updates" menu and tried to scroll through every menu I could. hmm....
I better email customer support.

7 Messages

@robato_kun @wmckenna1

Yeah definitely reach out to customer support. I'm stuck on 1.3.4 and waiting to hear back from customer support on a fix. Despite some things I've read on this forum, my dealings with them have been pleasant so far!

Hope it gets solved!

15 Messages

Well, called SS again.  They had no answer to why I cant update my keypad/system to the current firmware version of 1.6.  They offered to send my a new keypad, but that isnt the issue.  SS told me that they are aware they are having firmware update issues, they have been discussing it with their engineering department, but as of now, there is no solution/answer.  Your keypad should be at 1.6 and both simplicams and doorbell cams are currently on version 2.6.  

I have two simplicams that have 2.6 that work flawlessly and one simplicam that has 2.2 and not a big surprise here, but the 2.2 simplicam has issues with choppy outgoing audio.  I even swapped out locations between the 2.6 camera and the 2.2 camera and no matter where I put the 2.6 camera, it works perfect and the 2.2 camera has outgoing/choppy audio.

I am on my third doorbell camera, with all three at version 2.1 and choppy outgoing audio.

There are numerous posts on these forums, but if your cameras dont have firmware 2.6 you will have issues, it only makes sense.  The issue appears to be that SS is trying to figure out this firmware issue and why updates are not going out to customers, leaving us with equipment that starts to have problems because the firmware is outdated.  Their customer support is beyond friendly and you are correct, they are pleasant, but they wont have any fixes as this is an engineering department issue.

For those of us, who have great internet speeds, the only explanation on why only certain cameras wont work all stems from the outdated firmware.  When you have great internet speeds and connections and everything works great for your system except for ONE piece of equipment/camera, well, there is the problem.  

Not sure how long this will be an issue but from what I have read on these forums, the doorbell camera has been an issue for two years now.

7 Messages

@wmckenna1 this is really interesting/good to know.

I'm currently only around 3 weeks into my 60 day evaluation of simplisafe, and although I really want to love the system, I can't say I have massive confidence in it at the moment. And with this system being purchased to protect my family (which I assume is the motivation of almost everyone here), I'm honestly thinking about considering a system from a competitor before being unable to return it after the 60 day period.

I sympathise with the engineering teams on working towards bug fixes, but two years waiting for bug fixes isn't great for a security system which is purchased with the intend of bringing peace of mind.

Out of interest, are you a UK based customer or US?

1 Message

Il y a 2 y

Please add a sensor announcement!

Johnny M. & SimpliSafe - It's great to hear that you listened to feedback regarding the video doorbell and implemented a change.

Now - could you PLEASE roll out a feature that would allow the base station to audibly announce which sensor is triggered when opened? Almost all of the competitors have this option. And the function is already there for the most part, because it does something similar when you try to arm the alarm with a door open and says "Warning - front door entry sensor - open...etc."

If you are truly listening to customer feedback you would at least acknowledge this is being worked on or give some sort of expectation as to if this will be addressed in the future at all. I've seen numerous people asking for this function for quite some time now.

Thank you! :)

21 Messages

Il y a 2 y

My camera is still on firmware 1.5! That's older firmware than when I purchased. SimpliSafe asked me to reset the camera (I haven't yet because it's high up on a wall outside but it hasn't manually updated itself.

4 Messages

Il y a 2 y

Hi,
After updating my system, neither my keypad nor base station are powering on. Can anyone help?

7 Messages

@rythdom - seems like a job for customer service this one.

@everyone - As for the other issues with SS3 not updating firmware automatically, it appears this has been an issue since at least early 2018: https://simplisafe.co.uk/forum/customer-support-forum/installing-and-using-simplisafe/firmware-update

4 Messages

Thanks @jackjon. Turns out I just needed to reset the keypad by taking the batteries out and putting them back in. Seemed to simple of a fix, but it worked just fine lol.

1.2K Messages

Il y a 2 y

Just ran the update on all 3 keypads. So far no issues.

3 Messages

Il y a 2 y

So I just upgraded to 1.6 (I think it shows 1.62 after the upgrade) but my video doorbell isn't triggering a noise at the base station. Is there a setting to enable this feature?

Advocate

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541 Messages

Il y a 2 y

@vtach3743 yes make sure your app is up to date, then go in app in camera settings for the video doorbell and there will be a setting where you can turn the doorbell chime on or off.

1 Message

Il y a 2 y

Indoor camera does not connect to the app !!

Is there a WIFI upload/download speed requirement for the camera to be connected to the app? I have 18Mbps service (unfortunately thats all we get around here); I have made multiple attempts with no luck as far as setting the camera.

Anybody have any ideas?

Regards,
G Baral