J

Thu, Nov 19, 2020 8:32 PM

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2G wireless swap to 4G not working?

SimpliSafe is dedicated to providing our customers with expert-level protection, and this includes ensuring 24/7 access to our professional monitoring centers via a strong cellular connection. For more info on our efforts to address 2G Sunset, including obtaining and installing a new cellular module, check out our Help Center Article here.

How long does it take before the module swap connects? It has been 30 minutes and no blue light. Thanks for an answer in advance.

Accepted Solution

Captain

 • 

4.6K Messages

2年前

@jmdrago should be connected after 30 minutes. I would call support. They can tell remotely if the SIM is connecting.