R

Wed, Jan 22, 2020 3:47 AM

Alarm system is not working...

OK, i setup all the system.

did a short test, walked while its armed to trigger the motion sensor...first of all it took me like few minutes of walking before motion sensor went off.

second, after it went off and siren started; even after a while i did not receive a call from simplisafe center asking the passphrase, although it does show as ACTIVE on the online panel.

so if it were a real intruder I'd be screwed. I guess the system is just not working, and i did 3 attempts to call tech support but was placed on long hold (>15 mins. every attempt).

I guess i need to pack stuff up for return.

Advocate

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541 Messages

3 y ago

#1 when you arm it, give a few minutes to fully arm and let all sensors and motion sensors warm up and set then try it, you can also change the settings on the motion sensor on the back and it also depends on how high you have it on the wall. #2 if im correct if you disarm it within 30 seconds then they assume it was a false alarm and will not call. If you want to you can set it off and have your keyfob ready or be by the keypad and soon as you get the call turn it off. I personally would not do that just because you will be taken away an agent that coukd be helping another customer who really needs it but it wont hurt to try it once.

171 Messages

3 y ago

Plus there normally is a 72 hour setup period, before your system goes live.  Did you get an email to tell you that your Simplisafe was being monitored after the 72 hour period?