S

Wed, Feb 26, 2020 1:25 AM

Alarms not going to my iPhone

Hello,

       I purchased a Simplysafe security package about a year ago.  
       I just now got around to getting it set up a couple of weeks ago.  The set up went well but now I want to get alarms sent to my Iphone, so I'm trying to set up the "push notifications" on it.  I loaded the app on my phone 7 ios iOS 13.3.1

      It says online to go into the app and hit the 3 bars in the upper left-hand corner of the app and then go to settings. There should be something inside settings that says alarms and notifications, but there isn't!  

      How do I get this to work.  I should not have to have the 24/7 alarm monitoring set up to make this work.  It is supposed to work without this.  

      Thank you!

Advocate

 • 

2.8K Messages

Il y a 2 y

Unfortunately, to use the app and alerts, the 24.99 monitoring plan is required.

Advocate

 • 

541 Messages

Il y a 2 y

Yep what colt said, you have to have the 24.99 plan for that to work, but still worth it if you ask me.