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Fri, Jul 19, 2019 3:44 PM

Annoying camera clicking sound

How do I shutoff the annoying clicking sound on my SimpliSafe camera every time I access it?

429 Messages

Il y a 3 y

That clicking sound is probably the privacy shutter opening. Thus, to stop the sound you must configure the privacy shutter always open (off, home, and away).

3 Messages

Il y a 3 y

Sorry but that explanation doesn't work for me, as the shutter is currently closed but i still hear the noise.

3 Messages

Il y a 3 y

Not sure if will help your scenario or not but it did mine. My house is borderline dark all the time even in the middle of the day, yes I am a cave dweller. My camera in the LR was constantly clicking so I went into the camera settings and switched the "Night Vision" setting into "On" and this has eliminated the clicking on this camera. Hope it helps, I fully understand how irritating that constant clicking can be.

Advocate

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541 Messages

Il y a 3 y

Ours does the same thing, it will be fine you walk in room near it click it goes walk away click, its just the night vision sensing you and it clicks on go away from it it gets enough light back click goes back off so nothing to worry about but you can go in app and change it like mikemcneil68 said turn it on or off or auto.

6 Messages

Il y a 2 y

Hello

I am having an issue with a new camera, I am getting a constant static cracking sound over the audio.  I have great video and a strong network signal.  I changed 2.4 GHz channels and did not help.  I rebooted the camera multiple times same issue.   It will also drop the network connection after about 5 minutes of live viewing.Is there a fix or do I have a defective camera?
Note: This comment was created from a merged conversation originally titled SimpliSafe Camera Sound Issue

166 Messages

Sounds like your camera is working like everyone else's.  My 2 cameras have never had the audio working since I installed them.  One was brand new and the other one was refurbished.  If you search through the forum pages you will see you are not alone in your frustrations.  My Ring cameras have great video AND audio all of the time.

2 Messages

I have this exact issue. I would describe it as a fluttering sound. And the camera "disconnects' from WiFi after about the same amount of time.
AUDIO SUCKS BUT IT IS OBVIOUS TO ME THEY HAVE SOLD US THE EQUIPMENT AND DO NOT GIVE A SGIT IF WE CAN HEAR AND TALK WITH THE STUFF

45 Messages

I see there are NO replies from Simplisafe regarding the horrible audio on their cameras and the super loud screeching while watching the cameras live.  This does not bode well.  It shows really bad customer service from Simplisafe.

2 Messages

Same issue. Lots of folks on Reddit experiencing it as well.

2 Messages

Il y a 1 a

I have a simplisafe camera and there is a constant clicking going on in the background of the audio feed (when there is no sound in the house).  It was so annoying that I called customer support (who were AMAZING...quick and right to the point) who sent me a new device and RMA.  Unfortunately, I have installed the new camera and it has the exact same clicking issue.

Is this common across other users?  It's bad enough that I think I need to switch to a different system.  Thank you.
Note: This comment was created from a merged conversation originally titled Camera feed has a constant clicking in the background

Community Admin

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2.9K Messages

Hi darin_1323,

We have heard of this happening from time to time. My theory is that the camera's mic is picking up on waves that aren't normally audible by humans. If you try moving the camera to a different room, do you still hear it in the feed?

- Johnny M.
SimpliSafe Home Security

49 Messages

Il y a 1 a

I've just installed a new SimpliCam outside (with the outdoor kit). When viewing any video there is lots of noise, it sounds like static. I can hear noise from the yard as well but the static sound never stops.

I have a doorbell camera as well but that one doesn't have this same issue.

Has anybody run into this? Any idea what the cause might be and how to fix it?
Note: This comment was created from a merged conversation originally titled Lots of noise on new camera

Community Admin

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2.9K Messages

Hi MB43,

Could there be anything nearby that camera that could be the cause? It's possible for the camera to pick up on noises that are normally inaudible to humans.

You could also try simply resetting the camera to wipe any incorrect settings. You can do that by holding the top button for 16 seconds, then releasing. You'll of course need to set the camera up again through the SimpliSafe app.

- Johnny M.
SimpliSafe Home Security

49 Messages

There is nothing near it that could be causing that sound. It sounds almost like a Geiger counter f you know what that sounds like.

I searched for "simplysafe camera noisy" and came up with a LOT of results for people reporting the same thing going back more than a year. Is this a issue with the camera or the software? Will it ever be fixed?

3 Messages

I have a similar issue where it always sounds like a motor is adjusting inside the camera constantly.

Advocate

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417 Messages

When I view the camera in my garage from my phone app I hear a very rhythmic and fast tick tick tick sound non-stop with some background static as well. The quality of the image is fine, I just have the constant noise. Is this what you're experiencing?

You mention the camera is outside and has the outdoor kit on. It's possible there's an issue with the outlet it's plugged into and/or with the outdoor kit. Can you move the camera inside and test it with the kit on? Then remove the kit and test again while inside? I would also make sure the camera is plugged into an outlet (or plug strip/surge protector) by itself when you test indoors.

I'm not saying this is the issue for sure, I'm just trying to eliminate variables.

49 Messages

Yes, that fast ticking noise is exactly what I'm experiencing.

When I first got the camera I connected it to an outlet in my dining room (without the outdoor kit on it) and configured it there. It has the same noise.

Now it's outside in the back yard and plugged into an outlet in the garage and has the same noise.

11 Messages

Il y a 9 m

Their is a very distinct clicking sound during live view and any motion detected videos with all my Simplicams. Tech support tried to help, couldn't resolve the issue. They sent me a replacement Simplicam, same thing happens. I have read that the type of camera the Simplicam is causes this sound? Is this true?Does everyone's Simplicam do this? I would expect a lot more quality from a $100 camera.
Note: This comment was created from a merged conversation originally titled Simplicam clicking sound during live view

Captain

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4.6K Messages

When the privacy guard opens or closes, by design it will generate a clicking sound. If thisis all you hear it is normal. If you posting about a continous clicking sound, that is not normal and you should call support back. I have 3 simplicams and only ake noise whenhe privacy guard moves, or there is a frimware update.

Community Admin

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2.9K Messages

Hi Wat5,

I've also heard of a 'noise' being recorded, and from what our engineers have theorized, it could just be regular background noise that humans aren't normally able to hear. But the camera is picking it up, and in the process of saving the video, the sound is converted so that it's audible.

Maybe try that camera in a different spot on the opposite side of your house - just to experiment. The sound might disappear there.

- Davey D.
Community Development Manager
SimpliSafe Home Security

11 Messages

I have moved the original 2 cameras and 1 replacement that got sent to me around the house and they still have the clicking sound all the time. It is like a clicking and spinning sound almost sounds like it could be a mechanical sound coming from the camera. Captain11, so you don't hear any audio feedback clicking sounds in your live videos and motion events?

5 Messages

I just purchased a new system a week ago and my simplicam is doing the same thing, plus if you talk through the camera, you would need your ear on the camera to hear it.

Advocate

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417 Messages

It's a very steady, relatively quick, ticking? Like, a few ticks a second kind of quick? If so, this is something I've seen reported multiple times here and on Reddit and I have the same problem myself on one of my SImpliCams.

2 Messages

Il y a 5 m

Like everyone else… my camera constantly makes clicking noises when viewing in live mode. Tried multiple rooms, multiple outlets and it continues to constantly click.

Note: This comment was created from a merged conversation originally titled Sound Issues on Camera

2 Messages

Il y a 2 m

I have the exact same issue. In order to get rid of the noise during live feed, I had to disable the microphone and audio on each camera. This has stopped me from buying the outdoor camera and doorbell, afraid they will experience the same issue. I am actually currently looking at switching to Ring due to this. Very disappointed. Note: I have had the cameras replaced but same issue. 

Community Admin

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2.9K Messages

@HectorDiaz5​ I'm sorry to hear that. I will say that the Video Doorbell Pro and the Outdoor Camera are both built on very different hardware. I have not seen any reports of either having this same issue, which is still under investigation.

2 Messages

@davey_d​ is it possible to trade one of my indoor cameras for an outdoor to test? Or get an outdoor camera to test?

Community Admin

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2.9K Messages

@HectorDiaz5​ unfortunately that's not something I can promise. But I can request a call from our Support team just in case we can come up with some options.