M

Wed, Oct 28, 2020 4:29 AM

App down?

Came home from work today and noticed my camera was blinking yellow. Tried to open the app to see if it was something I needed to do on there and now the app won't load past the title screen that says Simplisafe. Anyone else experiencing this or have any fixes?

Il y a 2 y

Mine is doing the exact same thing, been trying to fix it for like an hour. Even the website is giving me issues.

1 Message

Il y a 2 y

Same

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Il y a 2 y

Exact same is happening for me. I think it started around an hour ago.
Already tried reinstalling the app, removing the base station batteries, toggling the system mode, and resetting the wifi.

1 Message

Il y a 2 y

Yes, its a systemwide issue which is VERY Concerning! I can't believe we don't have access to our cameras even on a local level when their app goes down. I am starting to rethink if Simplisafe is the right choice for my security needs. Now that the app/website is down, I am beginning to realize I can't even check to see if my alarm system properly armed after leaving my house. I Simpli don't feel Safe with my system after tonight's fiasco. I can't believe they didn't even send out a mass notification or email to their users to let them know that there is an issue of this magnitude. I know online systems can and will have occasional downtime, but it is VERY SCARY that I don't have any control of my system on a local level through my own internet and wifi.

Community Admin

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2.9K Messages

Il y a 2 y

Hi everyone,

First off, we want to apologize for the issues you experienced. As noted we did experience an outage that impacted some app functionality and cameras, but we want to make sure you are aware that it did not impact monitoring services.

All functionality should have returned to normal as of several hours ago. If you're still experiencing any of these issues, first try power-cycling your cameras, and if that doesn't do the trick please reach out to us at customer-support@simplisafe.com or over the phone at 1-800-548-9508.

- Johnny M.
SimpliSafe Home Security

2 Messages

Il y a 2 y

My app 'updated' 2 days ago and now I can't access it. I'm running iOS. I hope they come out with another update soon to correct the issues.

1 Message

Il y a 2 y

I reloaded my app on Monday and have been unable to open it since then. Simplisafe has NO fix. They elevated me to Tech 3. They are clueless and told me today they have no fix.

2 Messages

I have the same problem as well.

2 Messages

Il y a 2 y

I have had the exact same problem for at least a week and Simplisafe is unaware of it. I am on the phone with their customer support team now and he is diving into it. Glad I am not the only one experiencing this right now. I have been trying to figure this out for weeks!

1 Message

Il y a 2 y

It's been a few months now, since September, that I cannot access my account online. I've moved and still to no avail, all I get is the connecting to Simplisafe screen that just seizes right there, customer service and tech support are pretty bad at these prices as the professional monitoring is not free. I can access the company on my phone again now, but no matter where I go and what PC I use, online I get nothing! I am thinking I might have to go with a competitor that has tech knowledge. This is unacceptable for a multi-month no-fix / no-resolution solution.

Captain

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4.7K Messages

Il y a 2 y

If I couldn't connect for a few months I would be ballistic, let alone a day. What has support said about this when you contacted them?

Community Admin

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469 Messages

Il y a 2 y

Hi @oohwizi,

We're sorry to hear that you've been having so much trouble for so long. The inability to even log in to your account across multiple devices certainly sounds strange and is something that we'd like to address. Because this seems to be such a big and relatively unique situation for you, we have scheduled a follow-up call from one of our Specialists here to see if we can resolve this issue for you.

SimpliSafe Social Team
SimpliSafe Home Security
I am also having the same problem, not very happy that I can not access any of my security settings!

1 Message

Il y a 2 y

"No Connection. We're currently experiencing server issues. Sorry for the inconvenience. Please check back later."

"Sorry for the inconvenience" ???  This is something more than an inconvenience.

This message has displayed, frequently, when attempting to use the iOS app on my iPhone over the past couple weeks.  

Also, I recently tripped the alarm by exiting our home while system was armed. Not realizing It sounded for several minutes until I re-entered the home. We should have received a call from the Simplisafe monitoring service; but, did not.  My son reports that his home system has also be triggered, recently, without any response from monitoring service. He has also reported similar "No Connection" and camera access problems, lately.

These issues can't possible be unknown and what "seems to be such a big and relatively UNIQUE (??? emphasis mine) situation" for an individual customer as expressed in the 12/3/2020 response, above, to @oohwizi ...

This is extremely problematic for our home security and for our office, where we have a second monitored (?) SimpliSafe system installed.