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Fri, Jan 15, 2021 10:57 PM

App suddenly states I need to set up monitoring

I opened my app today and it states I need to set up monitoring  when I have had monitoring for years and so when I proceed it says error?

1 Message

Il y a 2 y

Apparently they "updated" the app today and I am having the same issue, I have an Android phone. I have an email out to customer service about this. My system still functions by way of the keypad, however the app and the widget will not do anything. When I activate and deactivate the system with the keypad I still get a message in Message, but not an email (I set the system to send both). My guess would be app/server issues...

Community Admin

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469 Messages

Il y a 2 y

Hi all,

Last Friday evening there was an interruption, for about two hours, to our account services that lead to many users' inability to use the SimpliSafe app or to manage their accounts through SimpliSafe.com. While our monitoring services were unaffected during this period and alarms were still able to be responded to, we understand that this is an area in which we have fallen short of the expectations that we, ourselves, and our customers hold us to. Know that while our first priority is keeping our services up and running to ensure the safety of all of our customers' homes, we are working on our processes for notifying our customers in the future.

As this issue was resolved shortly on Friday, any customers who are having issues should contact our Support Team to troubleshoot their specific issues. Support can be reached at Customer-Support@SimpliSafe.com or by phone at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week.

SimpliSafe Social Team
SimpliSafe Home Security