M

Thu, Apr 23, 2020 3:56 AM

App tells me "No Connection'

So starting yesterday, when I try to open the app it tells me there "No Connection: please check your internet connection. Your app will automatically refresh when it reconnects.'

I most certainly have an Internet connection as I'm able to do anything else on the same device. I've tried it when connected to my WiFi as well as my cellular connection. I've tried logging out and logging back in, deleting the app and reinstalling. Nothing is working. Any ideas for how to fix this?

9 Messages

2年前

If you have the SS2 and recently installed Verizon's 4G module there's a problem with apps communicating with it. They couldn't figure it out on my system, so they replaced the entire system with new SS3

6 Messages

2年前

I had the same issue and called this morning based on some feedback on another thread.  

A WONDERFUL CUSTOMER SERVICE REP NAMED RHONDA (BOISE) AND TECH SUPPORT ASSOCIATE NAMED MARNAE (CENTRAL FL, EXT. 947) WERE ABLE TO HELP ME AND FIX THIS ISSUE.  

MARNAE HAS A LOT OF EXPERIENCE WITH THIS, SO I WOULD RECOMMEND CALLING HER AS NOT EVERYONE AT SIMPLISAFE IS FAMILIAR WITH THIS ISSUE.  

For me, the issue was the SIM card as well.