drjoe66's profile

Mon, Jul 26, 2021 6:35 PM

Apple watch app not working

For weeks now, my Apple watch app has been working fine for arming and disarming my new Gen 3 system, now it stopped working. I get the message "Current location does not have a security system installed". Well, there is one, I can even see it right now, and the Iphone and the web app connect just fine. Any ideas why this suddenly stopped working?

Official Solution

Community Admin

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2.9K Messages

Il y a 21 h

Hi all,

Just to update you on the current status of this issue. Our development team is currently still INVESTIGATING, but we've identified the cause related to how the app functions. We're working on resolution, and we'll keep you updated when we have more info.

(edited)

Community Admin

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2.9K Messages

Il y a 1 a

Hi drjoe66,

Clearly the app on your watch isn't recognizing the correct info for your account. Have you already tried uninstalling and reinstalling on your Apple Watch? That should clear out any incorrect data saved on the device.

- Johnny M.
SimpliSafe Home Security

12 Messages

Il y a 1 a

I didn't do anything, but it started working again after a few days. Now it stopped working again. The app was updated yesterday. Now the refresh on the watch doesn't even work. The app works and Is open on the iPhone. Restarted, deleted, reinstalled everything. Still not working. This was never an issue when we had the previous SimpliSafe system and started when we upgraded to the ver 3 system.

1 Message

Il y a 7 m

I am having this same problem with my new Apple Watch SE. The watch app works as long as the iPhone app is open. When I close the iPhone app and hit refresh on the watch, the app gets stuck in refresh mode. Is there a solution to this problem?

(edited)

1 Message

Il y a 5 m

Any updates on this? My watch app also never stops Refreshing. If I first have to open the app on my phone, the watch app is useless. 
BTW, a widget also would be nice. Like on Android phones…

1 Message

Il y a 2 m

App on watch still stuck on refreshing. Are there plans to fix this?? Currently, the apple watch app is useless!

1 Message

Il y a 4 d

I am having the same problem, it has 3 blue dots moving in a square shape reading refreshing.  How does this get fixed?