eazyeazy's profile

Thu, Aug 11, 2022 4:53 PM

Closed

Are people getting logged out of their app?

I'm getting logged out of my app frequently right now. Are others facing this issue?

This conversation has been merged. Please refer the main conversation:

iOS App Keeps Logging Us Off regularly

Captain

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4.7K Messages

2分前

@eazyeazy In my experience, my wife's and, checking with my daughter with her system and my two brother-in-laws with their systems, and three friends with their systems....no.  

For specifics, my wife and I have Pixel 6a's, Android 12.  You may want to call SS support and ask if they have reports with this issue.

(edited)

2 Messages

2分前

Yes. It’s never happened before but now it happens every time I open the app and I have to go through the verification. Then I shut down the app and reopen and it does it again. Frustrated with this now. 

Community Admin

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3.2K Messages

2分前

@eazyeazy and @MsSatfield ,

What device are you using, and what operating system version? It would also be helpful to know the version of the SimpliSafe app, and/or if you've updated recently.

2 Messages

@davey_d​ 

same here. iOS15. Constantly logging out, very frustrating. Started a month ago or so. 

1分前

Hi,

Same problem here seem to log me out everyday, it is bloody annoying to be honest and render the app almost useless. I use the app daily rather than keypad and every day I have to log back in and sometimes multiple time a day.

I can not activate multi factor authentication as I do not live in Canada, US or UK. I am paying the premium subscription as this is the only way I can monitor my alarm remotely and activate / de-activate it  via the app.

Device: iphone 8, iOS 15.6.1  , simplisafe app Version 2078.41.0

Definitely sounds like a token expiring to me, now happy to set 2fa but can we have support of MFA devices or at least do it by email via a code ?

Cheers.

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