Base Station AND Keypad Now Not Working
Several weeks ago I described the inability of my Base Station to update. It was connected to my Wifi( I could see it connected on my router list of connected devices) but would not connect to the internet to allow a system update from SimpliSafe. I would get into an endless "can't update without Wifi connection, then connect to Wifi , can't update without WiFi connection" loop. I've had the system since July 2020 and I honestly don't think it has ever updated as I never knew it had to update.
I was contacted via email and phone by Eric from support who initially suggested a Wifi extender to split the Wifi into 2.4 and 5 Ghz networks so the Base station wouldn't be "confused" about which network to connect to. That didn't work so he suggested a new Base station.
I received the new base station powered it up and contacted support in order to enter the serial number of the new station. This Base station also doesn't connect to the internet and now the Keypad doesn't see ANY Wifi networks; There are at least 8 networks that my phone sees that are nearby. We went through the usual power cycling drills etc. So now I have an essentially non-functional system. I've emailed Eric back and asked him to escalate this problem. I also emailed Douglas Woodard, who my wife found online as SimpliSafe's customer service satisfaction something or other.
I get the feeling SimpliSafe has given up, or maybe no one is working during the Christmas holidays.
I've also contacted Xfinity, my ISP, to see if any of my router settings would prevent the base station from connecting to the internet. Their answer was no.
Incidently, ever other wireless device in the house works without any difficulties on the Wifi network, even my ancient iPad 2!
Any help or ideas would be appreciated as I'm at the end of my rope with this problem.