Base station and keypad stuck updating
Hi! So I recently got simplisafe and installed all my sensors and cameras and I had a message pop up on the keypad saying it needed to do a 12-minute update and to put the keypad by the base station so I put the keypad by the base station and i started the update 2 days ago on Friday and ever since all the keypad has said was "installing base station' and it's been about 50 hours since I started the update and no luck. I've tried unplugging the base station and plugging it back in, I've tried kicking the device off my WiFi and adding it back with no luck! The base stations normal blue light is off and sits there with no light on when plugged in. I just bought the kit 2 days ago and I haven't even been able to use anything! I've fully completed the setup and everything before I began the update. I have no idea what is going on with it but support will not pick up the phone. I've tried several times waiting 20-30 minutes and no one ever answers. Anyone had any similar issues or any ideas on how to fix?