georhill's profile

Fri, Jun 17, 2022 4:18 PM

Base station frequently disconnects/.reconnects with xFi wifi

I have an xFi (xfinity) cable modem/router. This is my second base station. (I was sent a new one because the first one had these same problems.) During set up it connects OK to wifi 2.4 Ghz band. (xFi uses the same wifi broadcast name for combined 2.4 and 5 band but it is connecting to 2.4). My simplisafe security app timeline shows that shortly after set up the base station starts to disconnect and reconnect randomly and repeatedly, many times in the span of a few hours. Sometimes the interval is 1 minute, sometimes 1 hour. Eventually it fails to reconnect at all and to get it to work again I have to remove the device from xFI and set it up again.

Official Solution

Community Admin

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2.9K Messages

Il y a 2 m

Hi @georhill ,

From the symptoms you describe, it sounds like the issue might be on the router side; perhaps a feature or setting is preventing the Base Station from staying connected.

It might help to set up a Guest WiFi network locked to 2.4GHz only, which only your Base Station would connect to.

Captain

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4.7K Messages

Il y a 2 m

@georhill For full disclosure, I hate, despise two companies. ADT is one of them and, yes, Comcast is the other. Why? Because when I was a customer they treated me, and others I know, like dirt, were expensive, lied etc etc.  If you want details, feel free to direct message me through the SS community, but to give you an example, I have stayed with ATT UVerse with 80 mg down, 20 mg up and I don't share it with anyone unlike Comcast that offers 1 gigabyte. I will never, ever, do business again with either company.  If you have an option, you may want to look for another provider for your internet service.