clima001's profile

Tue, Aug 9, 2022 1:46 PM

Base Station light goes out

I have done all that, when I plug it in white light comes on and then goes out and stays out. I cannot connect to it at all. 

This post was created from this comment on different post

Official Solution

Community Admin

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3.1K Messages

2分前

Hi @clima001 ,

I created a new thread for you from your comment, because it sounds like you're having a totally different issue. From what you mention, it sounds like your Base Station is failing to boot up. Also, it sounds like you've already tried resetting the Base Station by powering it down completely, including taking out a battery.

Do you hear the voice prompt "welcome to simplisafe" at all? I suspect that the solution here might be to replace your Base Station entirely. Our Support team at 800-548-9508 can help with that.

2 Messages

2分前

When I take the batteries out and replace them it just says simplisafe that's it and no lights

Community Admin

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3.1K Messages

@clima001​ I think I'm right and something has gone very wrong with your Base Station, and it's not longer able to boot up. Have you already been in touch with our Support team? We should get you that replacement Base Station ASAP.