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Mon, Jul 5, 2021 2:23 PM

Base Station Lost all Device Settings

Set the alarm to HOME mode and went to sleep then in the morning was unable to disarm it. Keypads indicated Connecting to Base Station but they never connected, key fobs had no response and the base station light still indicated armed. APP indicated no Wi-Fi connection so I could not disarm that way either. Unplugged power from the base station and the armed light turned off.

Called customer support got tired of holding. Unable to find a similar occurrence on the help page so I removed a battery from the keypads to get them to connect and had to set up all sensor devices again including the camera.

I am thinking this is a faulty base station to lose all device settings. We had no power outage and even if so, it should have keep the device settings. This is disappointing to set the alarm and then it lose all devices. Now I regret updating my wired/wireless GE alarm system.

Any suggestions?

Captain

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4.6K Messages

Il y a 1 a

@wilsoda I remember reading a similiar topic in another thread but, unfortunately, cannot remember where to find it in the forums.
Suggest using a google site search to look for it, or, call SS, get on hold and wait it out. Good luck.

Community Admin

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2.9K Messages

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I definitely don't trust that Base Station, wilsoda.

I took a peek at your account and I'm happy to see we're already sending you a replacement!

- Johnny M.
SimpliSafe Home Security

6 Messages

Il y a 1 a

Talked to SS support on Monday and they are sending a new base station. As of Friday have not received it. Weird thing now is I got 2 notifications from the APP that the alarm was set to HOME. This thing is really flakey.

Community Admin

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2.9K Messages

Il y a 1 a

wilsoda,

That shouldn't even be possible! Unless somehow those signals are getting severely delayed, and those arm events are actually from an earlier time.

From your account I see your replacement might have finally arrived. Were you able to get it set up?

- Johnny M.
SimpliSafe Home Security

3 Messages

Hi Johnny - sorry to hijack, but is there a fix coming for the commonly reported issue of being unable to manually lock the door from the inside after having just unlocked it using the exterior number pad? This is a safety issue and extremely frustrating. It appears that the only thing SimpliSafe has offered is to send a new lock, but the problem persists.

Thanks
Cooper

6 Messages

Il y a 1 a

Received a replacement Base Station on Saturday and all is good so far. Also received another Base Station on Tuesday since the first one got lost. SS emailed USPS shipping labels and returned both units today.