alanjackson's profile

Sun, Jun 19, 2022 12:22 AM

Base Station never finds any WiFi

As the title states, system just spins endlessly never finding any WiFi nearby. Base station is like 15 feet away from the router. 

Official Solution

Community Admin

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2.9K Messages

Il y a 2 m

@Captainks​ that's a good one to try if you had previously been connected, but you recently replaced the cell module inside the Base Station. You can follow the instructions for the solution, which was discovered by a member of our Community.

@alanjackson does that sound like your situation?

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This comment was created from this reply

4 Messages

@davey_d​ That sounds true.  But for my case, I'm a new customer as of this week.  It was during my initial-setup that I couldn't connect to my WiFi, even tho my mesh-network was broadcasting on 2.4GHz and an access-point was a few feet away (and I'd tried multiple things to confirm its visibility). 

SS's tech-support had me unplug the base and remove the batteries (waiting for 2 minutes after) then... plug the base back in w/o any batteries installed.  Then, I used the keypad to search for WiFi networks and.... they were visible!

Then, I re-installed the batteries and kept the base plugged in and... there's not been any WiFi issue since.  :)

The Teir-3 tech said it was a known issue and that this work-around was something they'd figured out.  And he didn't say how common the issue was.  But after hearing all I'd tried and confirmed, that was the first thing he attempted.

Just fyi if helpful.  Hopefully, it's a rare issue. :)

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Community Admin

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2.9K Messages

@Captainks ahah, that's interesting. You mention that you have a mesh network, which we've seen some compatibility issues with. But somehow the removing batteries trick worked for you. I'll have to report this to our engineers!

Captain

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4.7K Messages

Il y a 2 m

@alanjackson Time to call SS support, troubleshoot and get that new base replacement.

2 Messages

@captain11​ it’s already a Gen 3

4 Messages

Il y a 2 m

Alan, i had the same issue. Call SS as they have a work around that involves removing the batteries and then using the keypad to search. They are hopefully working on a fix but that should get u moving along. :)

Community Admin

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2.9K Messages

@Captainks​ that's a good one to try if you had previously been connected, but you recently replaced the cell module inside the Base Station. You can follow the instructions for the solution, which was discovered by a member of our Community.

This reply has been converted into a comment

10 Messages

Il y a 2 m

Check the default address in your account.  Some rocket scientist entered my shipping address (a UPS Store) as the default address, and I can't get it deleted from the system!

WTF?!?!

Community Admin

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2.9K Messages

@benjaminkurata​ I answered your question in your thread here. It doesn't seem to be related to what this user is going through.