Base station WiFi does not automatically connect after v2.1.18 firmware update.

@jasonmckay117​ thanks for reporting. One question for you: Is it that your router just isn't accepting the connection, or is the WiFi info completely disappearing from your Base Station's memory? You can check by navigating on the Keypad to Menu > System Settings > WiFi.

And does the Base Station reconnect by itself if you do a power cycle instead? That is, unplug the unit, and take out one battery, then putting it back together.

Wifi Setting drop from the Base Station.  I have to reconnect to the WiFI connection and re-enter credentials.  Nothing else on my network drops the WiFi connection like this.  I also unplugged the base station and removed the batteries for 10 minutes.  It still drops the WiFi settings after 24-48 hours.

Hi @jasonmckay117,

It's still not clear to me. When you go to the WiFi section in your Keypad's Menu, the settings there are completely gone? Normally, you'd be shown what WiFi the Base Station is currently connected to.

I should add - since this started happening, I have upgraded my WiFi base station to a new unit, different brand; same issue.  So I am pretty sure it's a SimpliSafe Base Station issue, not a WiFi router issue.

@bwallis99​ I suspect that it might be an issue with how your router handles traffic, or perhaps something in your router's security settings. You might want to try setting up a Guest WiFi network, which only your SimpliSafe components connect to.

I have the exact same issue. Base Station does not reconnect to network automatically. Talked to a tech at Simplisafe and was told this is a known problem and has been escalated. There is a bug in the Base Station Firmware and the tech pretty much agreed... It's a pain, if I'm aware for an extended period and the network drops for whatever reason, the system is disconnected from the network and it has to rely on Cell until i am able to get back to the house and log into the Simplisafe via the keypad.  Hopefully this gets fixed soon.

Hi @jlee2070 ,

I would disagree with that assessment. I'm a little closer to the devs, and I haven't heard of that being a known issue. But I'll definitely look into it, now that you bring it up.

@joshbpic​ ah, unfortunately your particular scenario isn't supported at all. Hotspots via mobile device work very differently from connecting to a standard access point (router, node, etc.).

But do you also have active Monitoring Service? If so, your Base Station does have its own built-in cellular connection. So it can go without WiFi entirely, in the meantime.