M

Sat, Feb 15, 2020 5:15 PM

Blue Light on Base Station Never Turns Off

The blue light on my base station is glowing bright blue 24/7. I have changed the setting in my web control panel, then changed it back to off. I've cycled the power to the base station as well. No luck. The blue light stays on persistently, no matter what mode the alarm system is in. Any ideas?

Advocate

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541 Messages

Il y a 2 y

Have you tried to reboot the system? Unplug the base, unscrew the little screw on bottom pull one battery out and wait a few seconds then put battery back in then plug base back in and wait, it will then be on test mode. If that doesn't work then a call to simplisafe might have to be made. It may be a bug or something or defective but if it doesn't bother you and it still works fine then no problems but if it does bother you try it and see if it works and keeps us posted.