Fri, Oct 9, 2020 3:52 PM

Camera Connection Issues

I finally got around to installing my camera today and I am having issues with it.  I went through the setup with no issues.  I have a solid blue light on the camera, and I can see it is connected through my router app.  The issue is my Simplisafe app says that the camera is disconnected.  Any ideas?

Community Admin


469 Messages

2 y ago

Hi @jhirt314,

We did briefly have an issue on Friday morning, referenced in this post, affecting a small number of our cameras that sounds similar to the issue that you were having. If you are no longer having trouble, then that was most likely the cause.

SimpliSafe Social Team
SimpliSafe Home Security