rhw80's profile

Sun, May 24, 2020 5:25 PM

Camera errors out on install

As I work through the steps to install a new camera from my the app on my Android phone, I get the white flashing light on the camera, scan the QR code, and then the camera attempts to connect to wifi but errors out with a message "We've detected a problem with 'null' camera"  and then the shutter closes.  Any suggestions?  Is there a way to update the firmware in these cameras?

3 Messages

2 y ago

Bought a new unit for another address, tying to install as a new account to my app( prefer to have separate accounr),  does not send code to his email..

2 Messages

2 y ago

RE: Bought a new unit for another -- are you seeing the same error? It reads like it should be a separate topic.

1 Message

2 y ago

Exact same issue with camera for me.

Community Admin

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2.9K Messages

2 y ago

@atbrock,

Did you purchase your camera directly from us? What the OP describes sounds like his camera was already set up on a different account. If you still need help, give our Support a call at 888-910-1458 and we can look into your account and find out what's going on.

Johnny M.
SimpliSafe Home Security

1 Message

2 y ago

@Johnny M

I am having the same exact problem as the OP. I will add that the camera and doorbell that I have were from a previous owner. Are there additional steps required to free up these devices for my use?