J

Fri, May 28, 2021 9:01 PM

Camera Motion Detection

The privacy shutter is supposed to be closed in Home mode. But I'm getting motion alerts from the camera and video recordings. Why?

Community Admin

 • 

2.9K Messages

1 y ago

Hi jeremyblm,

Right, the camera should be following the shutter setting, and should not be triggering recordings while the shutter is closed. Are you seeing a pattern of when the Motion alerts are happening? For example, if you're seeing them after every time you disarm the system, that would be normal.

- Johnny M.
SimpliSafe Home Security

6 Messages

Yes, it gets triggered when I disarm the system. How can I turn that off?

Captain

 • 

4.6K Messages

1 y ago

@jeremyblm you can set the privacy guard position for "off", "home" and "away" modes in the settings area in the phone app or in the dashboard on the website.  I have mine on open for all three, as the doorbell and 3 simpliscams are all on the fist floor, all bedrooms on the 2nd.   Note that the settings can be different for each camera.

Community Admin

 • 

2.9K Messages

1 y ago

jeremyblm,

Recordings whenever your system is disarmed is unfortunately a core function, and currently cannot be configured. The shutter setting is specifically for motion events while the system is already in a given mode.
But there will also still be recordings when there's system activity - like when there's a disarm, a power outage, or an actual alarm event.

- Johnny M.
SimpliSafe Home Security