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Thu, Aug 6, 2020 2:10 AM

Camera not scanning QR code

I have seen a few posts on this but no answers still. just got my system and trying to set up the camera. all it keeps saying is "ready to install follow instructions on app" the QR code is showing but the camera wont scan. ive tried restarting, deleting the app, unplugging the camera, everything. and still nothing. ive been on hold for almost 2 hours total for customer service. once they answered and then disconnected me immediately. now im back on hold again.
How do we get the camera to scan the QR code and have it stop saying "youre camera is ready to install:"

Official Solution

Community Admin

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2.9K Messages

Il y a 4 m

Yes, the QR Code is the only way that the Indoor Camera and the Video Doorbell Pro can save the WIFi password to its memory and register with your router. There's a couple of tips that might be able to help:

 

First, you want to make sure that the full QR code is actually visible on your phone. There should be  concentric squares at three of the corners, like this:

Image

Next, when you're scanning the QR code in the app on your phone, you want to have your SimpliSafe camera at about 1.5ft away, then draw them slowly closer together.

On the app, you should also see a slider that can control the brightness of your phone's screen, so you can try lowering or increasing that brightness to account for the lighting in the room that you're in.

 

One last thing that others have tried is to screenshot the QR code on your phone and email it to yourself, so you can open it on a desktop or another larger screen. That might make it easier for the camera to scan.

 

Of course, if none of that works for you, our Support team would be happy to help at 800-548-9508.

This comment was created from this reply

1.3K Messages

Il y a 2 y

Just to be clear, you're trying to have the SS camera scan the QR code showing on the app on your phone, not trying to scan the QR decal on the SS camera with your phone camera, right?

1 Message

Il y a 2 y

Ditto, photogmama2.  I got my system yesterday and spent hours trying to get the camera to read the code on my phone app.  I read enough reviews to know its a waste of time trying to call customer service

43 Messages

Il y a 2 y

I know exactly what you are going through.  I had the same problem where the camera wouldn't scan the QR code showing on my phone.  I spent hours working on this without success.  I finally called SS, and they told me to take a screenshot of the QR code by holding the  power + power down buttons at the same time on my Android phone. That will create a screen capture.  Go into your photos, find the QR code you just took a screen capture of, and enlarge it to fit the screen.  The camera should then scan it.

1 Message

Il y a 7 m

Still no answer on QR code scanning issues with the Simplisafe camera? Looks like it is still an issue. I cannot get my camera setup after trying to scan the QR code on my phone for roughly a half hour. There is no way this is the only way to connect the camera to the system. The fact that they refuse to address it is embarrassing. 

Community Admin

 • 

2.9K Messages

Yes, the QR Code is the only way that the Indoor Camera and the Video Doorbell Pro can save the WIFi password to its memory and register with your router. There's a couple of tips that might be able to help:

 

First, you want to make sure that the full QR code is actually visible on your phone. There should be  concentric squares at three of the corners, like this:

Image

Next, when you're scanning the QR code in the app on your phone, you want to have your SimpliSafe camera at about 1.5ft away, then draw them slowly closer together.

On the app, you should also see a slider that can control the brightness of your phone's screen, so you can try lowering or increasing that brightness to account for the lighting in the room that you're in.

 

One last thing that others have tried is to screenshot the QR code on your phone and email it to yourself, so you can open it on a desktop or another larger screen. That might make it easier for the camera to scan.

 

Of course, if none of that works for you, our Support team would be happy to help at 800-548-9508.

This reply has been converted into a comment

Il y a 4 m

Here's what I had to do. Do a screen capture of the QR code on your phone. On an Android it's hold power down and volume down at the same time. Open the captured photo using any photo app and send it to a printer. In my case I first sent it to myself in an email so I could open it on my laptop then to the printer. I don't have a way of printing directly from my phone. The printed version came out about twice the size as on the phone and it worked like a charm.