W

Sat, Jun 19, 2021 4:01 PM

Camera

I have a cat and ferrets. They love to play The Gravity Game.  aka knock things off counters, etc. is there a way to mount them?  I looked at what I had and didn't see a way.

179 Messages

1 y ago

I guess a taxidermist could mount them .....

13 Messages

1 y ago

"I guess a taxidermist could mount them ....."
:)))

The outdoor kit comes with a wall mount and a super long flat USB cable. I purchased it for my cameras just because of that.
You can see a picture of the wall mount here: https://simplisafe.com/simplicam-security-camera

Community Admin

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2.9K Messages

1 y ago

Hah, you were a day ahead for that brilliant Dad Joke, ronsec!

cldslv has the right idea with the Outdoor Kit. You can leave out the "wetsuit" and the extra long cable, but the the wall mount i what you're looking for. Check it out on our online catalog here: simplisafe.com/alarm-sensors

- Johnny M.
SimpliSafe Home Security

1 Message

1 y ago

My new simplicam will not stay connected to my internet.  I have 2.4. Gig and 5 G

What do I need to do?

Very disappointing that the customer service line has a 40 minute wait with no option to get a call back

Advocate

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635 Messages

1 y ago

@don.welch

What is your Internet upload speed? That may be the problem.

Also, I believe the cameras work on the 2.4 GHz band only. I could be wrong, however.

Captain

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4.6K Messages

1 y ago

@Shiherlis you are correct. 2.4 ghz only .

@don.welch Simplisafe has taken the guess work, at least part of it, with improvments to the phone app. Go to camera settings, select the Simplicam that is having the issue and under WIFI use the signal strength and speed tool. It will give you the recommended minimums for both and what they actually are for the camera. If too slow or weak, you may have to move it or, preferably, get an extender or another mesh point to potentially address the issue.

1 Message

1 y ago

I have made many attempts to set up cameras. I have a newer modem and router. The camera is within 4 feet from modem and router. It will tell me camera is online as well as disconnected from the Internet. I have confirmed correct Wi-Fi and password multiple times.

Community Admin

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2.9K Messages

1 y ago

Hi partindl,

It might help us troubleshoot if you let us know exactly what error messages on the app, or lights on the camera, you're seeing.

Did you mean that you have a newer model router/modem that your camera had already been able to connect to before, and is now disconnected?

Or did you mean that you replaced your modem and/or router? If so, you'll need to reset your camera and set it up again with the new router's username and password. You can follow these instructions here.

- Johnny M.
SimpliSafe Home Security