mdolfan's profile

Fri, Sep 6, 2019 12:39 PM

Cameras Blinking Blue

I keep the status lights on my cameras on and every so often one of them starts blinking blue and does not stop.  However, when I go into settings and turn the status light off, save settings, then turn the status light back on the light is solid blue again.  Is this behavior normal?

Captain

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4.7K Messages

3年前

@mdolfan, a blinking blue light is supposed to mean a video is being viewed or is being recorded.  Do you have a video doorbell or the Simplicam built in motion detection turned on? Either could trip and cause this.  If the answer is no, I would call SS support to troubleshoot, but would prepare with a specific date and time you noticed this happening.

Post here your outcome if you do call and have the time. BTW, I have not experienced this.

217 Messages

3年前

You may want to chat instead of call.  Callers have been experiencing long wait times.  Chat is almost instant.  (Used it again today and got near-instant response.)

https://support.simplisafe.com

A blue "Chat" bubble button will appear in the lower right corner of your browser.

180 Messages

3年前

Thanks.  I will contact customer support when it happens again.