Fri, Sep 3, 2021 4:08 AM

Cannot get in touch with SimpliSafe

We've been calling their customer service endlessly and even though it says that customer service is open until 12am we get disconnected every time we call. (We've been trying nonstop from 11pm to midnight just now.) Can anyone get in touch with them? When we call COPS Monitoring they can't find our account or address and we're finding this all a bit spooky.

Community Admin


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Il y a 1 a

Hi sarahlafleur,

So sorry to hear that you had trouble getting in touch with our Support team. I do see that you were able to get in touch with them eventually, but based on the notes I can see on your account, and the issue you called in about, you might need more in-depth assistance. I've created a ticket with our Specialist team to get this sorted for you!

- Johnny M.
SimpliSafe Home Security