Can't get updates
I have had SimplySafe for about two years. My system has never received an up date. I have never gotten the gear symbol on any of my three keypads. Whenever I check for updates using the keypad it always says my system is up to date.
I have worked with support on multiple calls to try and figure out why my system will not receive an update. The system has been on WiFi since the day I installed it. Support has sent me two replacement base stations and my system will still not receive updates.
My software versions are:
18.104.22.168 for the base station
1.6.2 for two keypads
1.4.2 for one keypad
Not sure what to do to get this fixed.