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Sat, Nov 21, 2020 10:49 PM

Can't set up camera with wifi

I cannot get the simplisafe cameras to connect to my wifi. This is for a new system, they've never been connected to my wifi before. I get to the point where I scan the code, then it says "now attempting to connect to wifi", then the camera light goes yellow for a bit, reboots, then it goes back to blinking white lights saying "now ready for set up". This keeps on happening no matter how many times I try. I am connecting to a 2.4 GHz network, not sure what to do at this point. Called tech support and they sent me a replacement camera, but the same thing happened with the new one.

364 Messages

Il y a 2 y

Make sure your phone is also on the 2.4 network.

Sometimes using ipad can help too re size but I found mine worked in end when I had phone on 5 and camera on 2.4 so changing phone to 2.4 fixed it

1 Message

Il y a 2 y

I have been having this same problem for about six weeks. I received the fourth replacement camera a few days ago, and it works exactly as described above by fmariana1. The first three cameras did exactly the same thing as well. I cannot believe that the cameras are so poorly made that I could have gotten four bad ones in a row. If they are of that poor quality, then I have doubts about the rest of the system components. Good luck. I'll keep checking back to see if anyone comes up with a solution.