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Wed, Feb 6, 2019 5:27 PM

Carbon Monoxide detector defect/shortage

Apologies if there's already been a post about this subject, but there's no easy way to search for past ones, so I looked back as far as I could.

In early December, my carbon monoxide detector started malfunctioning.   I opened a ticket, and they said they would send a replacement.  

On December 19th, they told me they were backordered, and asked that I follow up on Jan 2nd, as that is when they'd be getting in replacements.  So, I set a calendar reminder, and followed up on Jan 2nd as requested.  
At that point, they responded by saying my replacement was processed, but "with the vast influx of replacements for this particular component from the manufacturer, it may take a bit to arrive".  

Okay, fair enough.

On Jan 3rd, however, I got a shipment notification from UPS.  "Great!" I thought....   but then....

On Jan 11th, I still hadn't heard anything, so I followed up, and they said, "Your order is awaiting pickup from UPS currently and should be headed out no later than the first of the week."
That would have been Jan 14th.  

On Jan 16th, I had still not heard anything, and the shipment was still showing as "Ready for UPS"... so I followed up again.  I was told, "The tracking number shows ready for pickup still because the shipping label was created for the order, however the CO detectors are still currently on back order due to a reprogramming of the operation algorithm."  

So, I continued to wait.  

Today, I followed up and was told, "Unfortunately, we do not have any information on when we will be restocked with CO detectors. When we are restocked, your order will automatically be processed."  

So, I've now been with a partially functional CO detector in my system that emails me twice a day to tell me it's malfunctioning for 2 Months.

Since I can't trust it to actually work, I had to buy another non-Simplisafe one to use in place of it.

Does anyone know what's going on?

2 Messages

Il y a 4 y

It seems like they told you what was going on. Thank you for updating us!

5 Messages

If you count "we do not have any information" as telling me what's going on.... then I guess?

2 Messages

Il y a 4 y

"Unfortunately, we do not have any information on when we will be restocked with CO detectors. When we are restocked, your order will automatically be processed."

5 Messages

Il y a 4 y

I don't know why you're re-quoting the same thing... but yes.  I read it as well.  

My question for the group was, "Does anyone know what's going on?"  

If you would like.. I can elaborate:   "Has anyone heard any more information about what is going on with the CO detectors?"

130 Messages

Il y a 3 y

@natertots

We can only assume that they're "out of stock".
Since Simplisafe doesn't manufacture their own products, I would attribute a shortage to be on manufacturing side, and since Simplisafe has zero control over that, they'll let us know when they have them in stock, when they actually get that information.

Regardless of whether simplisafe has them in stock, You Should not be using Simplisafe Carbon Monoxide detectors without existing Carbon Monoxide detectors already in place. They're for Monitoring Purposes only. They are meant to be used in conjunction with your existing Carbon Monoxide Detectors.
It says so in the User manual for the Carbon Monoxide Device.

Cheers,

23 Messages

Il y a 3 y

Great, mine just starting throwing errors and dropped off the device list.  Starting to investigate and based on error messages I think I'll be joining you on the back-order list.

Message:  CO Detector Malfunction  Upstairs CO malfunctioning, needs service or replacement

Battling another SimpliCam issue at the same time, same problem I had on a unit in my garage just ~3 weeks ago.

Advocate

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2.2K Messages

Il y a 3 y

"You Should not be using Simplisafe Carbon Monoxide detectors without existing Carbon Monoxide detectors already in place. They're for Monitoring Purposes only. "

That does not make a lot of sense.  Why would I have a SS CO detector and someone else's CO detector in the same location?  If the SS CO detector is for "monitoring only", then I don't need it; a local one will do all I need (alert to dangerous condition when people are there where the dangerous condition is).

Advocate

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2.8K Messages

Il y a 3 y

IMHO, it's a complement to an already existing CO monitor - useful purpose: for alerts when occupants are not at home (and presumably on the monitoring plan so they can receive alerts to malfunctioning, or alarm events).  Otherwise, serves the same purpose as other monitors when the occupants are home.

I don't get why this is so hard for some people to understand.  And with the near-constant problems SS has with their monitors, I don't know why anyone would trust them anyway at this point as a sole CO monitor.

130 Messages

Il y a 3 y

@sevensiamesecats

Yes, you do not NEED it. Because you should already have CO detectors in place.

However, you're completely ignoring the part about "monitoring purposes only". Monitored CO and Smoke detectors will call the first responders. Your stand alone CO/Smoke detectors will not.

Advocate

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2.2K Messages

Il y a 3 y

I did not have CO detectors until I got SS, and don't have any other than SS now (in the house; the motorhome, which is not monitored, only has non-SS CO detector by law and common sense).  I don't have sources of CO in the home (even the furnace is on the roof), so don't feel any need for more CO protection.

No, I'm not ignoring the monitoring aspects of CO detectors.  If nobody is home, then remote monitoring of CO is not critical, and if someone is home, the local alert is what I am most concerned with.  Smoke detection is a different story entirely, and I believe in both local and monitored versions of that.

14 Messages

Il y a 3 y

I am also waiting for a CO detector replacment for over a month. They are very sensitive and any amount of dust will trigger a fault. They should not be used in a garage setting but rather in an indoor location close to the garage. This is also true for the smoke detectors. The Simplisafe CO detectors are to be used as stand-alone detectors, there is no need for a back-up unit as stated by an earlier post. These redesigned SS3 units have been faulty since they came out. I have 6 of them and have had to replace 2 so far. It is recommended to take a hand vacuum to the sensor of both the CO and smoke detectors periodically.

130 Messages

Il y a 3 y

@dougfronz

"The Simplisafe CO detectors are to be used as stand-alone detectors, there is no need for a back-up unit as stated by an earlier post. "

This is completely false information. The Simplisafe CO detectors are NOT stand alone units. They are meant for monitoring purposes only, and most definitely do not replace your exisiting CO detectors.

5 Messages

I know this is old but yes they do. I just read the manual all the way through, they meet compliance requirements for standalone CO detectors. It does not make sense to have redundant CO alarms.

Advocate

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2.2K Messages

Il y a 3 y

Let me suggest that any CO detector which is not sufficient in of itself, is not a real CO detector.  The monitoring aspect of CO detection is secondary to the alerting of anyone local to the CO.

13 Messages

Il y a 3 y

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130 Messages

Il y a 3 y

Yep, pretty sure I'm done reiterating this over and over.
You don't have to believe me.
Call the customer support line, and ask to speak with a supervisor.

13 Messages

Il y a 3 y

This post has been deleted.