C

Tue, Jun 30, 2020 11:18 AM

Change email address

Simplisafe uses email address as account ID.  Has anyone found a way to change this to a different email address?  Is it necessary, or even possible, to create a new account and transfer existing monitored equipment?

Accepted Solution

82 Messages

2 y ago

Log in on your computer.  On Account page, change email address and save.

Community Admin

 • 

2.9K Messages

This response is correct. You'll want to log into your SimpliSafe account from a web browser, here

Once you're logged in, navigate to Menu > Manage Account, and the option to change the email we have on file for you will be on that page.

2 Messages

The email is on the page but there is no option to change it.

Community Admin

 • 

2.9K Messages

@pabloj2022​ are you logging into your online account through a web browser? The option is available on the web, but not the SimpliSafe app.

1 Message

@davey_d​  I am logged in at simplisafe.com on my computer and web browser and manage account. The email/user name is there.  There is no option to change this to at all. 

Community Admin

 • 

2.9K Messages

@Scotty​ I understand. Please give our Support team a call at 800-548-9508 and we can make the change for you!