Sun, Aug 16, 2020 3:27 PM

Changing batteries in base station

Is there a manual, with photos or step by step instructions, showing how to replace the battery in the base station? I had a power outage and the base station ran on the backup battery, and it's now telling me the battery is low and needs to be replaced, but I can't see how to do that. Please don't ask me to contact customer support, they never answer the answer the phone. The base station model is SSBS3.

Official Solution

Community Admin


2.9K Messages

Il y a 3 m


Your SimpliSafe Base Station is fitted with NiMH rechargeable batteries, which are constantly recharging as long as the Base Station is plugged in.

If you are seeing a "Power Outage" warning, you'll want to check if there is power at your location, and that the Base Station is properly connected to AC (for example, check that it hasn't been unplugged accidentally!).

But if you ever need to replace your Base Station's batteries, you can find a step-by-step guide here.

IMPORTANT: Please make sure that you use NiMH (nickel-metal hydride) batteries only for your Base Station. Installing alkaline batteries may cause damage to your system.

26 Messages

Il y a 2 y

It's actually pretty simple.

You have to remove the power cord which will reveal a single screw on the base station. Unscrew that and the bottom of the base station will turn freely and unlock. You should see 4AA batteries.



2.2K Messages

Il y a 2 y

Unplug the cord from the power supply.   You should see a screw.  Unscrew it and remove the bottom.  The batteries should be revealed.  They are RECHARGEABLE and must be replaced with RECHARGEABLE ones.  Otherwise you risk damaging the base or even causing a fire if you put in regular batteries.  

Note, being RECHARGEABLE, there is a good chance that if you just keep the power on for several hours, they will be recharged.

1 Message

Il y a 2 y

Inside the bottom of the base station are QTY (4) AA nickel-metal hydride rechargeable batteries (abbreviated NiMH or Ni-MH).
If replacing these batteries, the replacements must also be NiMH rechargeable batteries.
Do not use Alkaline or any other non-NiMH batteries.
The batteries supplied from SimpliSafe are rated at 1000mAh capacity (very low).
I replaced the 1000mAh batteries with high capacity NiMH batteries that are rated at 2400mAh (Amazon)
If we are away, these high capacity batteries will provide much longer operation of the base station in the event of a power failure.

Remove the power plug from the bottom of the base station.
Removing the plug will expose one screw, remove the screw.
Rotate the base CCW a bit and the base will pull off.
Remove the batteries and replace them while paying attention to the (-) and (+) orientation.
Reassemble the base station and plug the power plug back in.
When disposing of NiMH batteries, they should be recycled.