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Thu, Mar 15, 2018 1:34 AM

Connecting to WIFI

My SS system settings recognizes my WIFI but not the correct password.  I have confirmed the WIFI is working and the password is correct.  My SSID is R303WIFI and my password is 10 digits long, all numbers.  It tells me the password I entered is wrong.  Does anyone know if this is a known issue?

Thanks

708 Messages

5 y ago

Are you sure you are on 2.4G vs 5G?  If you have a dual band router, some people have had to shutdown the 5G to connect.  Are you using the select a SSID or "other" and manually entering the SSID?

1.2K Messages

5 y ago

newSSuser is probably correct.  A google search shows that an R303 is a wifi repeater with both 5ghz and 2.4ghz.  If you only see one network then both bands are using the same SSID which is bad practice.  Log into your router and shut down the 5ghz temporarily.  Wireless repeaters are generally problematic too, if you don't truely need it ditch it.  While you are in the router I would give each band a separate SSID.  Any device that CAN use 5ghz, set it up for that and save the 2.4ghz for devices that need it, like the SS cam.

This will also help increase bandwidth as you can split up all your devices among 2 separate networks.

5 Messages

5 y ago

I am using the selected SSID, not entering manually.  

Long story short, my ISP is a local company, I'm using fixed internet (microwave) to a tower which is the best available in my rural area.  Anyway, my plan doesn't give me administrative access to the router so I can't split the dual bands myself... I cannot even change my own password without asking the ISP (eyes rolling).  I had to use my old ASUS router to make a wireless bridge to get some of my other devices to connect, but that's only for ethernet connections from those devices as the wireless bridge doesn't broadcast an SSID.  I can upgrade $10/month to a "normal" router with admin control but it's not worth it for me just to have the SS connected wirelessly as I can't see any benefit other than "faster system updates"... correct me if there are other features available when connected to wifi.  

Am I to understand correctly the SS only connects to 2.4ghz? Maybe there's a chance I could have my ISP split the bands for me and broadcast both bands separately.  

Thanks for the excellent help.  Any other advice would be appreciated.

1.2K Messages

5 y ago

Yes, SS cameras and base stations only support 2.4 ghz.  

10 bucks a month to use your own router?  Yikes!

5 Messages

5 y ago

$10 for a different one of their routers... they said no one can use their own router on their system. :-(

708 Messages

5 y ago

NOT a great solution, but you could consider getting a wireless router to replace your ASUS router.  If a neighbor has one you could borrow to test, ...  This would get you wireless access that you can control.  I have run this type of configuration before and didn't have any issues when trying to isolate some devices.  I have also seen several articles basically saying find any other solution than this.  Take both with a large block of salt!

With the $25/mo monitoring service, I have not been able to remotely access my SS3 system from my phone (even in the house) if the SS3 is not on wifi.  I have heard some people say they can and others say they can't.

Advocate

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2.8K Messages

5 y ago

^  SS knows this is an issue, for both the phone app and online control panel.  While they should be independent from each other (wifi/cellular), it appears they are not (both apps appear to require wi-fi connection).  No answers forthcoming from SS because none of the reps know, and apparently, neither do the supervisors.  Asked again today how long to expect documentation/direct support on SS3, ....same boilerplate answer.  Likewise, no answers on firmware updates.

5 Messages

5 y ago

So I was able to get my ISP to split the WIFI signal into 2 separate 2.4 and 5.0 SSID's.  The SS keypad recognized it as before, but still no luck on the 2.4GHz.  So the problem isn't the 2.4 connection, it's something else.  Odd that I'm meeting all the criteria with the character limits, etc but still says "incorrect password".

708 Messages

5 y ago

I am assuming the ISP provided the wifi password(s) too.  Make sure your not switching a 0/O or 1/L (lower case L).  There are probably others too.

84 Messages

5 y ago

I think having the same SSID for both 2.4 and 5 GHz is best practice, so you're not constantly trying to figure out which one is better. 2.4 goes through walls better but is more congested and has less bandwidth, 5 is less congested, has more bandwidth, but doesn't go through more than one or two walls/ceilings before deteriorating. Theoretically your device should decide based on which band has a better signal to your access point at any given time.

No well designed wifi network in a public area, big office, etc splits the bands into two SSIDs. It's basically only home users that do this. I guess it can help with devices that have poorly programmed wifi chips, or if you want to constantly fiddle with your wifi settings. For what it's worth, I have the same SSID for both 2.4 and 5 GHz and have not had any issues connecting my simplisafe 3. Nor have I had issues with any other devices, at any location where I've set up wifi, due to both bands using the same SSID.

1.2K Messages

5 y ago

I'm gonna have to disagree.  Most devices are not smart enough to end up on the best band and will actually connect to the one they scanned first.  Devices scan channels 1 by 1 until finding an AP they are setup to register with.  And it won't look for a better option unless it drops completely.

I used to have 3 AP's, 2 in the house and 1 in a detached garage all sharing the same SSID's.  The problems I kept running into were devices like Wemo switches or Harmony Remote controls which are located in the house would end up registered to the garage AP.  Even my phone would do it because when I came home I was in the garage first.  It would hang on to a really weak signal without auto switching once I got into the house.

Separating the SSIDs gives you control over which devices go where. I have since redone my network to include one centrally located house AP and one in the Garage.  I use 3 SSIDs now, one for House 5 Ghz, House 2.4 Ghz, and Garage 2.4 Ghz.  A device that never moves locations such as a Simplisafe camera or base station shouldn't need to roam, so why give it the option?  And yes 2.4 can travel further, but for most people 5 Ghz should cover the entire house if it's centrally located.   I have no problems in my 2400 sq foot home.

84 Messages

If your devices are sticking to one AP, the solution is to turn down the transmit power on that AP. You can also set the min RSSI to kick devices with a bad signal and force them to roam.

Obviously you can do whatever you want, but part of my job is designing WiFi networks and having different SSIDs for different APs is a cluster, and makes management much more complicated. If devices are not roaming its probably because it's wifi driver sucks, but you can help it out by turning down the TX power, and using min RSSI if a lower TX power doesn't get devices roaming on their own.

86 Messages

I agree with you.  In my home which is much smaller than yours, I use one SSID, for example,  just for my cameras - 2 from simplisafe and 4 from ring and have it set to only accept those MAC ID's.  Another family member who I think is a bit careless uses the guest SSID also with mac filtering.  I filter things the way I want so that if access if compromised theoretically the thief, would only have access to certain things and not everything.

1.2K Messages

5 y ago

There are 2 schools of thought on this I suppose.  I also work in the industry and spend most of my time engineering the layout of a wireless ISP.  For a commercial setting like an RV park or a Hotel it makes sense to do what you're doing because the average customer isn't smart enough to figure out which segment they should be joining.  For my home however, I'd rather have 100% control over who's on 2.4 and who's on 5 gig.  I can split the bandwidth up much more intelligently than letting devices decide on their own where they should go.  I have 68 devices on my home network currently and don't trust any of them to make the same choice I would have made.  For smaller networks with a couple phones and a tablet maybe it's ok.

1 Message

4 y ago

I am having the same exact problem. Was there any solution?
Make sure your SSID is Broadcasting.  I had my SSID hidden so that anyone looking for SSID's to connect to could not see mine, but that meant the doorbell also could not see it and therefore could not connect to it. Once I changed my wifi settings to broadcast the SSID the doorbell connected to the wifi no problem.

708 Messages

4 y ago

What are the lengths of your SSID and wifi password?  Don't need to know what they are, only how long.  Do either contain a ";" character?  Have you tried to turn off your 5G SSID to connect the system?

4 Messages

4 y ago

Had the same issues. Was on the phone with SS for almost 2 hours...No help. Explained that my WiFi was 2.4 and had no problem connecting to 2 different cell phones an even an older KINDLE. I even set-up a Hot spot on my cell & the system would see it & connect without issue yet attempting to connect directly to the router it said invalid password. SS blamed the ISP. I called the ISP & they stated that SS has had this problem for some time & has yet to provide a proper solution. We tried changing the router name, password etc. several times to different characters & lengths as other blog posts note...NO JOY. And oh by the way I'm not hooking up a camera either just a basic system. I'm at a loss for what to do next