mb43's profile

49 Messages

Wed, Apr 6, 2022 11:36 AM

Correlation between checking the video too soon and the "We've lost this part of recording" error

I've found that if I view the video of an event on either my doorbell camera or my Simplicam I often get the "We've lost this part of recording" error message.

For example:

I'm sitting on my couch, I get an alert that there is activity on my Simplicam on the back of my house. I look down, see my dog is lying on the floor and know that it was triggered by something else. I go into the Simplisafe app, then Timeline and check the video that was recorded. Note that at this point it has been a minute or two since I got the alert. The video will play for a second or two and then show the "we're processing" message (I don't recall the exact wording). 

At that point I know the video is FUBAR and won't display. 

After a few minutes, the video shows that it's ready to be played but will ONLY play up to the same point it had gotten to earlier - once it gets to where it showed the "processing" message it'll now show the "We've lost this part of recording" error. 

If you check my other posts/comments you'll see that I have a mesh WiFi network with nodes very close to where the cameras are. Both have a strong signal and report between 8 and 10 mbps upload speeed, there shouldn't ever be issues with them not being able to connect to the Internet or upload the videos. 

I believe there is a bug in the app or the camera's functionality, if it is interrupted by me trying to view the video before it has been "processed" it breaks the process and the video won't every display properly. 

Community Admin

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2.9K Messages

4分前

Thanks for reporting. It's certainly worth having our team check out!