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Mon, Jan 6, 2020 4:05 PM

Customer Service Chat Funtion?

Hi,

I need to reach customer support but hate the phone. Is it true that there is a chat function? If so, how do I utilize it?

Thanks

Advocate

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2.8K Messages

3 y ago

It was only available for about 2 weeks, a couple months ago.  True to form, whenever SS thinks of something good and decent, they soon take it away (or screw it up).

2 Messages

3 y ago

I got the Starter Kit for a Christmas present. It was ordered from SimpliSafe by my daughter.

When I go to activate it, it says the Base Station is already active.

Is it linked to my daughter's email address (account)? If so, how do I get it switched to its available to me?

1.3K Messages

3 y ago

Look in the account where it is currently activated to see if there is some way to deactivate/remove/move the base.

If you don't see anything like that then, unfortunately, you'll probably need to call in.

2 Messages

2 y ago

The password reset is not working.

2 Messages

2 y ago

I need assistance. Please contact me. The password reset does not work.

Captain

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4.7K Messages

2 y ago

@smsudano SS does not monitor or actively moderate the forums. Suggest you call them.