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Sat, Oct 3, 2020 2:48 PM

Deadbolt gets stuck

Occasionally the deadbolt knob will not turn open by hand after I disarm. It has never failed to open when coming home but when trying to open it from the inside it sticks. This seems like a fire hazard to me. If you turn it back to locked direction (even though it doesnt move at all) and then retry to open it usually works. Anyone else have this problem? The bolt is absolutely NOT touching the door goin in or out. There is plenty of space and no friction whatsoever. It is definitely an internal issue.

Thanks

9 Messages

Il y a 2 y

I've experienced the lock binding like this at least 4 times in the two months that I've had the lock installed. Three of the four times have left me locked out of the house where even my key doesn't work because the mechanics of the lock have bound up the cylinder. During these events, the system panics and says it  can't communicate with the lock. I didn't plan on getting locked out of my house when I purchased this lock. If it keeps happening, I'll send in a real complaint.