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Wed, Dec 1, 2021 9:20 PM

difficulty with installing entry sensors

I had difficulty installing an entry sensor on several of the doors in my home because the door jamb ( frame) was not flush with the door  ( which was recessed) leaving too large of a gap for the sensors to work properly. is there any kind of fix for this?

cf

Official Solution

Community Admin

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2.9K Messages

8 m ago

Hi cliffordfine,

So long as the main sensor piece is no further than 2 inches away from the magnet, you should be okay. For recessed doors, it might even be necessary to place the magnet on the inside, so that the door swings right past it when it opens. Our Support team at 800-548-9508 also has slimmer magnets that you can try.

Check out this guide in our Help Center. You might find the images helpful.

- Davey D.
Community Development Manager
SimpliSafe Home Security

46 Messages

8 m ago

Install spacers under the sensor to align it.

1 Message

1 m ago

Where do I get spacers? I have this issue too

(edited)

Community Admin

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2.9K Messages

@rashelharris​ I think tls was describing a custom solution, just using any material that could fit into that space. For example, a block of wood cut to size.