Mon, Oct 11, 2021 10:09 PM

Do Not Disturb on iPhone

Unless you have listed Simplisafe as a Favorite on your iPhone, if it is in Do Not Disturb mode and Simplisafe calls to tell you your smoke alarm has gone off, your phone will not ring and they will dispatch immediately.  This happened to me at 1 am last night.  Fortunately the guests had just misused the damper on the fireplace and had a nice chat with the Firefighters who showed up, but we could have saved them a trip if I had listed Simplisafe in my Favorites.



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The same is true for Android phones. All Simplisafe phone numbers, including  dispatch and customer support, are in my Pixel as favorites for this exact reason.