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Wed, Aug 5, 2020 6:59 PM

Door Chime?

When purchasing my Simplisafe product, I was informed that there was a way to get the base station to chime when the door was opened. My system is set-up in an office and it is important that we are notified when a client walks through the door as our visibility is limited. Any idea how to do this or if it is possible?

Official Solution

Community Admin

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2.9K Messages

2 y ago

Hello Ronstadt_Law,

The Door Chime is enabled for all Entry Sensors by default. You can configure that setting in the System Settings section of the Keypad Menu. Please note that the chime is active only when the system is in OFF mode, not HOME, or AWAY (since triggering a sensor when the system is armed will set off the alarm instead).

If you're not hearing a door chime, then it's possible that the Entry Sensor itself is having issues communicating with the Base Station. Give our Support team a call at 888-910-1458, and we can help troubleshoot!

Johnny M.
SimpliSafe Home Security

1 Message

2 y ago

how do i deactivate the door chime on my original SimpliSafe?

Community Admin

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469 Messages

2 y ago

Hi @Tjomsland,

In order to disable the Entry Sensor Chime feature in the Original SimpliSafe system, you'll need to adjust the system's settings. If your SimpliSafe system has been activated, you can adjust these settings through your online account by going to the ‚ò∞ Menu, selecting System, and then toggling off the Entry Sensor Chime option. After doing that, remember to save changes at the bottom of the screen.

If your SimpliSafe system is not activated, give our Support Team a call at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week. We'd be happy to talk about what other options you may have.

SimpliSafe Social Team
SimpliSafe Home Security

5 Messages

@simplisafe_admin​ I have a similar problem.  The base station and doorbell chime.  I have the setting 'Base Station Chime' OFF and saved.  I changed it to high, med, low and they work correctly.  Off does not work.  I still get the 2 chimes at door bell.  How do I turn it off?

Community Admin

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47 Messages

Hi @Alwreeve​, 

The first thing I'd recommend is checking for a firmware update for your system. If the issue persists after running any available updates, it would be best to speak with our support team to further diagnose the issue. Our contact details can be found here

2 Messages

1 y ago

My base station will not chime when pushing the video doorbell. System is in off mode, not home or away. The touch pad say no updates available. I have the new system.

Community Admin

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469 Messages

1 y ago

Hi @buddhaman1967,

Since it sounds like you already have the Video Doorbell Pro and the system set up, you probably just need to enable that feature in your account settings. To do so, follow these steps:

  1. Open the SimpliSafe app and log in to your account
  2. Navigate to the Cameras tab at the bottom
  3. Tap on the ‚öô Gear icon in the upper-right hand corner
  4. Select your Video Doorbell Pro
  5. Choose the option labeled Base Station Chime
  6. You can now select the volume and then remember to tap Save back on the Camera Settings page

SimpliSafe Social Team
SimpliSafe Home Security

5 Messages

@simplisafe_admin​ I have a similar problem.  The base station and doorbell chime.  I have the setting 'Base Station Chime' OFF and saved.  I changed it to high, med, low and they work correctly.  Off does not work.  I still get the 2 chimes at door bell.  How do I turn it off?

1 Message

5 m ago

How can i enable/disable the chime on individual entry sensors? For example, can I disable it on a certain door, but keep all others enabled?

Community Admin

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2.9K Messages

@raoanilk​ unfortunately this is not currently possible. The chime is either on or off for all sensors.

That is, unless an individual sensor is set to "Secret Alert", which means that you'll get Push Notifications instead; or if you disable that sensor entirely.