mpbitt's profile

Mon, Dec 28, 2020 9:56 PM

door lock activation

My question is - when the door is wide open, why does the lock activate the dead bolt?

Community Admin

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469 Messages

Il y a 2 y

Hi @mpbitt,

When the SimpliSafe Smart Lock is paired up with an Entry Sensor, it should only automatically lock while the door is closed. In your situation, there are a few things that you should check. Make sure that the correct Entry Sensor is marked as paired with your Smart Lock, this is especially important for customers who have more than one Smart Lock. After verifying that the correct Entry Sensor is paired, next, let's make sure that the Entry Sensor is properly showing as being in the open state. An easy way to confirm this is to watch the sensor when the door opens and closes. The Entry Sensor should blink once when opened and twice when closed.

If you are still having problems after trying the above, give our Support Team a call, they'd be happy to help! They can be reached at 1-800-548-9508 from 8 AM to Midnight ET, 7 days a week!

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