nevinz's profile

Wed, Aug 11, 2021 6:51 PM

Door Lock

I have the Simplisafe wifi door lock.    Having the same issue as the first one.   after several months,  I can not turn the knob to lock the door.  However If I use my phone or the keypad it turns just fine.   After that I can turn it manually.   You replaced the first one.  Now after several months the next one is having the same issue

Community Admin

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2.9K Messages

Il y a 1 a

Sorry about this, nevinz.

We'll have a Specialist reach out for further troubleshooting.

- Johnny M.
SimpliSafe Home Security

Il y a 1 a

Same issue.  it worked ok for a couple weeks, now hard to turn manually from inside.  Help?