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Mon, Oct 29, 2018 6:41 PM

Doorbell Chime on Base Station?

I recently installed the new Doorbell cam and it works just fine. However, the house I am in must have an old or broken doorbell chime. The wires were in the wall at the door and powered, but I have no idea where the box in the house is and there is no chime (maybe off or broken). Is there a way for the SS Doorbell to trigger the SS Base Station to chime?

Community Admin

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2.9K Messages

4 y ago

@gross.llosa

It might help to know that the Video Doorbell Pro, just like the SimpliCam, works separately from your SimpliSafe system - it talks to our website, rather than to your Base Station directly.

So currently, the only way to get the doorbell sound is through the doorbell system that you have the Video Doorbell Pro connected to.

However, I'll be sure to pass on your suggestion to our engineering team!

Johnny M.
SimpliSafe Home Security

1 Message

Please do! I feel like this feature is much needed. Frustrating to have to rely on your phone for a doorbell.

1 Message

This is a feature I would like to see implemented also, if possible. I did not have an existing doorbell system so I am using a 3rd power power supply for the Video Doorbell and it would be helpful if it rang to the basestation. Even if there was some latency, that would be fine as long it chimed louder than doorbell itself.

2 Messages

Thanks. I second the request and believe a number of others here do as well.

1 Message

4 y ago

I'd also be interested in using the base station as the doorbell chime - please consider adding this as a feature and letting it talk to the base station.

Advocate

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2.2K Messages

4 y ago

Once again, IT IS NOT POSSIBLE WITH THE CURRENT DOORBELL.  It does not talk to the base station at all, thus there is no possible way it can be implemented.  .

58 Messages

I think you overdid it a little bit with your all caps response declaring that this is not possible.  

The indoor camera is an WiFi device as well .... but SimpliSafe manages to generate a 5 minute recording whenever the system goes into alarm.  I don't know if they also do that with the video doorbell .... but if they don't they should.

So .... saying something ISN'T POSSIBLE .... is a stretch.... their are ways to get it done with programming.

This is one of the reasons I don't have the video doorbell as well.

1.3K Messages

There are some things not possible even with the best of programmers. Program all you want but if the hardware doesn't support it, it ain't happening.

Now, whether or not it is possible I don't know...but I doubt it it is and further guess why not is most likely hardware.

1 Message

4 y ago

HURRY AND OFFER THIS INTEGRATION before I reinstall my Ring Doorbell.

If Simplisafe wants to compete in the doorbell market, the NEED to offer at least a plug in Chime like Ring does, OR IMPROVE their smart home functionality.
IE ringing/motion alerts through Google Home or Alexa.

1 Message

Agree 100000%!!!!!!

44 Messages

4 y ago

Seems crazy that they wouldn't have made this to integrate with the base station.  We be so much easier for those of us without an existing doorbell system in place.  I have no problem hardwiring it for power, but why have an old school doorbell chime in the same room as my base station.  My base station should be able to chime when someone rings the doorbell.

96 Messages

4 y ago

When the doorbell can alert me via my google display (video and audio), that's when I'll buy one.

1 Message

4 y ago

When I purchased the doorbell I just figured it would chime through the main unit.  To me that would just be common sense. This has got to be the biggest oversight ever.  I mean why not have this feature with the option of low, medium and loud chime settings and the option to turn the chime on and off.  Other than that I do like the door bell camera but this is a very big missed opportunity.   I just hope when and if they do offer this feature I don't have to buy new equipment or spend already spent money to get it.

Advocate

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2.2K Messages

4 y ago

Since the camera does not talk to the base station, this camera is unlikely to ever provide that function.

1 Message

4 y ago

Add my name to the list, my home never had a regular doorbell system, it was using an elaborate (for 1992) intercom system with a front door button, all that was pulled out out when we renovated the home some time ago. When I bought the doorbell, I managed to bring 18 volts to the front door using old alarm sensor cabling, and thus the Simplisafe doorbell is powered and running, but what do I do to get a door chime to work since the house does not have any cabling for that? At least offer a Wi-Fi chime accessory if this system is so segregated from the main alarm (agree with the other persons that this is a huge design oversight), or offer compatibility with a 3rd party device.

49 Messages

4 y ago

I just do not see how it is supposedly so segregated.  When I arm/disarm my system all cameras including the doorbell begin recording so clearly there is communication there.  It obviously is not direct from the base station but there is a link.

Advocate

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2.2K Messages

4 y ago

The base sends the signal to SS, SS determines that an event has occurred and then SS sends a request to the camera.  The reverse path does not exist and would require a new camera and a complete redesign of the SS servers.  It may or may not need a new base unit.  .

3 Messages

4 y ago

Add me to the list too.  My visitors have resorted to banging on the door since I frequently miss the push notification (which sounds just like every other notification I get, and is useless when my phone is on silent)

I don't accept  "the camera doesn't talk to the base station"

If the camera is able to send the SS mobile app a push notification relatively instantly, it should be able to send the base station a command to play a sound.

If the base station isn't capable of receiving a command from the internet (would be surprising since we can configure settings via web), I know for sure that Alexa can receive an instant notification. Bonus points if we can use Alexa's announcement/drop-in functionality to talk to whoever's at the door.

86 Messages

4 y ago

I do not have the doorbell because I have faulty wiring so I purchased a Ring Video Doorbell.

I had the same issue as @careywchan that I had to rely on my phone to hear the doorbell.

And then....

Ring came out with a chime.  It's a plug thingy (size of a small adapter) that I plug into an outlet --I have one upstairs and one downstairs.  The doorbell sounds now comes out of the chime so that solved my issue. Plus I have a choice of doorbell sounds.

Wonder if SS could implement something like that in the future.

Advocate

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2.2K Messages

4 y ago

Can they?  Certainly.  The technology has existed for decades (I have a button by the door of my motorhome and a chime module plugged in to an electrical outlet)  Will they?  Unlikely.  It appears that their design philosophy is handed down from the gods and is inviolate.

2 Messages

3 y ago

Just installed the doorbell and will have to install a second chime as well.
The fact the doorbell doesn't activate the base station is mind boggling
and the company should have done research and testing before launch of the doorbell.