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Sat, Jun 19, 2021 9:31 PM

Doorbell chimer & Camera view

Whenever I attach the video doorbell to the entrance, the chimer bells begin to vibrate uncontrollably, and then rings when no one is pressing the ring button.  When I remove the doorbell, it stops, when I connect it again, the chimer begins to vibrate again, which makes it ring.

I don't know what could be the remedy.

Also, my doorbell is in the corner of my door, so half of the camera is taking in my brick wall instead of the rest of my yard.  Is there some extension Simplisafe has that can extend my doorbell and make it stand out to see more of the view?

Thanks.

Community Admin

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2.9K Messages

Il y a 1 a

Hi stikistar,

That buzzing is a sure sign that the doorbell system is sending the wrong voltage through you Video Doorbell Pro. Our Support team at 800-548-9508 can send you a Chime Connector, which will fix that for you!

Unfortunately, we don't have a component that can extend the Video Doorbell Pro forward (at least from us directly - you might be able to find third party solutions on Amazon), but we do have wedges that can angle the unit sideways. Our Support team can send a kit for that too!

- Johnny M.
SimpliSafe Home Security

8 Messages

Thanks, Johnny, I'll call the Support team about the Chime connector.

I discovered via a utube video that you can extend the doorbell forward by drilling a hole through mortar between the bricks to the other side of the wall; you then put through a wire to connect the old doorbell wire to the doorbell, at its new position.

Thanks for your help!