toastie's profile

Fri, Oct 26, 2018 11:21 PM

Doorbell constantly chimes

Well this is disappointing.  Got the new doorbell and when we installed it and turned the power back on, the doorbell began to chime continuously.  Didn't even have to press the doorbell button.  Of course, then I come here looking for answers see this is becoming popular issue AND it's Simplisafe's issue... now ours.  Does Simplisafe think that every house has an old fashioned doorbell and no one has the new melody ones?  I'm not willing to change my doorbell chime.  So I guess since Simplisafe was short-sighted.... it's going back!

2 Messages

Il y a 4 y

I had the same issue.  My digital door chime was working fine with a Ring doorbell, which required a diode across the AC terminals.

Replaced it with the SS doorbell and as soon as the doorbell received power the chimes constantly sounded.  No different w/out diode (or unsurprisingly changing the bias).

Contacted SS, and after several unhelpful calls (and no call back from a supervisor) reached another support person who said they were told that the doorbell "does not support digital doorbells'.

Of course, this isn't on the box, on the website, or anywhere else.  Back it goes.  

Terrible design oversight and marketing.  I'm new to the SS system and have otherwise been impressed but it, but this one's a dud.

32 Messages

Il y a 4 y

Let me begin by saying I do not have the new SS doorbell. I did have a similar problem using an electronic doorbell and changing to a lighted doorbell button. There was enough current flow through the bulb in the button to keep the chime active as though the button were being pressed. I wired two 5 watt resistors in parallel across the chime. (thus creating an approximately 15 ohm 10 watt resistor) This dropped the voltage going to the chime when the button was not being pressed. This would probably solve the buzzing problem and/or the staying on problem with the SS camera button. The resistors need to be wired on the actual chime, not on the SS button. Worth a try at least. Resistors are cheap.

2 Messages

Absolutely true, but it's a horrible design,  documentation and support oversight to not a) know this is an issue, and b) not have a solution.

Ring includes a diode.  Incremental product cost: $0.01 - rounded up to the nearest penny. Adding one or two load resistors to the package wouldn't budge the cost needle either.

It's just a bad design and QA miss, and is likely going to result in a lot of returned product.

4 Messages

Il y a 4 y

Has anyone solved this issue?  I've read about resistors and diodes but don't know if any of that would work.  Thanks.

7 Messages

Il y a 4 y

Although my doorbell chime did not ring on its own, after installing the SS doorbell it would not ring properly. Contact SS and they sent me a Doorbell Chime Connector for free, which after installing, resolved the issue.

4 Messages

Il y a 4 y

I wanted to post an update.  I received the Chime Connector and installed it on the digital doorbell of my old and retired Nutone intercom system.  It worked!  Before the install the doorbell constantly rang once I put the camera in place.  This time I heard nothing, but also saw no lights on the camera.  I thought something else was wrong by it was just the camera charging up for about 2 minutes.  Afterwards the camera came on and the install process worked just like the other cameras.  

So call SS and they will sent you the Connector Kit.  It worth a shot.  

Also, my system had two doorbell wires, Front and Back, I disconnected the Back wire as we don't use that.

1 Message

Did not work for me. I have some old Radio Shack alarm system with a doorbell. Chime Connector did not work at all. Lots of wasted time on this; 3 calls, remove install remove doorbells; probably wasted 5 hours on this. For the world's best security system it would seem a digital doorbell compatible system wouldn't be SO difficult now would it?

1 Message

Il y a 3 y

Recently purchased the doorbell as well.  Same issue.  Continuous ringing of a digital chime after installing the front plate (Camera) of the doorbell.

With the diode installed, the chime would ring continuously.  Without the diode, the chime gave a soft repeating static tone, similar to the tone of an alarm clock.

After reviewing the wiring numerous times, I came to this thread to find out others were having the same issue.

I contacted SS, who informed me that the doorbell is NOT compatible with a digital chime, and a mechanical is required.

To note, I also asked about a "chime connector" which was referenced in this thread, and the SS rep was unaware of it.

The SS rep gave me a specific mechanical chime 'manufacturer and model number' that can be found at a big-box home improvement store.  He suggested that another customer had the same issue and purchased that chime - which resolved the issue.

Hope this saves others some frustration.

1 Message

Which mechanical chime was recommended?  I'm in the same boat, and my current doorbell doesn't ring but so well anyway, so I'd prefer to replace it with one I know will work with the SImplisafe doofbell camera.

1 Message

Il y a 3 y

Same issue 12/06/2019. Called customer service. Disconnected once and 10 minutes hold on second call but problem was instantly recognized and connector will arrive free in 3-5 days. Now to test rest of system installed today.
Did the connector fixed your problem? Any information will be greatly appreciated.