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Wed, Dec 2, 2020 4:17 PM

Doorbell Installation Issue: Old Doorbell had 4 wires instead of 2

I am trying to install my Video Doorbell Pro, however have run into an issue in that the old doorbell at our new home has 4 wires (white, red, green & black) instead of 2.  I have tried all of the possible combinations of these 4 wires and have yet to get any response from the doorbell.  Has anyone encountered a similar situation and been able to install the doorbell?

1 Message

2 m ago

I am having the same issue— did you find a solution??

Community Admin

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2.9K Messages

@ktgerloff​ hi! The Video Doorbell Pro is unfortunately compatible only with analog/mechanical doorbells. Do you happen to have one that is digital?