M

Tue, Mar 17, 2020 2:05 PM

doorbell issues

Hello


I installed the doorbell, replacing my mechanical chime doorbell. The camera works great - I can hear outside audio just fine. The doorbell makes a chime sound on the SimpliSafe bell outside when I press it.

HOWEVER
my indoor bell is buzzing constantly
the indoor chimes are not ringing when I press the doorbell
my app is not alerting me that someone is ringing the bell
when I press the microphone and speak the person on the outside cannot hear me

any thoughts???

thanks!

Community Admin

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2.9K Messages

Il y a 2 y

Hi,

The first few issues can be resolved with a Chime Connector, which adjusts the voltage coming through to the Video Doorbell Pro from your wired system.

The last few sound like connectivity issues.

When you have some time, we suggest that you give our Support team a call at 888-910-1458. They can help with both issues at the same time!

Johnny M.
SimpliSafe Home Security

Advocate

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541 Messages

Il y a 2 y

Absolutely you just need to call ss and get the chime connector