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Wed, Dec 12, 2018 8:33 PM

Doorbell notification "camera battery low"

I recently installed a Simplisafe Doorbell Pro, connected to a USB power brick.

Every few minutes now, I receive a notification with "Camera xxxx battery low. Your camera xxxx has gone below 30% battery" (where xxxx is the camera name)

As far as I know, the Doorbell Pro has no battery backup (or, if there is one, is not user accessible), and I have been receiving that message for the last 4 days. I searched the forums, but there's no mention of a battery or a problem like mine

What can I do to stop getting that error?

Advocate

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636 Messages

4 y ago

Perhaps it has to do with the use of the USB "power brick?" Most do not have the doorbell connected to such a device. Maybe every unit falls below that percentage; however, since there is nothing to gauge the level with the majority, they have no idea. It probably should not be a concern as a result. I do not recall seeing issues with the power as it relates to the doorbell camera (not yet at least).

6 Messages

4 y ago

That's possible, but the camera has a USB port and can be powered from a USB port. As such, no matter if the USB is not a primary power supply method, the camera still should not notify every few minutes about a low battery. As a person familiar with electronics, I'm positive that the camera itself is not powered by a 8-24V AC supply, but will convert that voltage down to 5V or 3.3V DC internally, which is the same that a USB port supplies

Nowhere in the Simplisafe documentation it says that the USB port is not to be used to run the camera. Which gets me to a separate rant: Simplisafe documentation is truly atrocious. I understand that they target non-technical users and work hard to hide the complexity and make everything look simple, but as soon as you have a question that goes beyond the basics, there's no technical documentation of any sort (no specs, nothing). For example, nowhere on the website or provided documentation I could find what's the acceptable voltage for the camera, and I could find the 8-24VAC only on a third party article. Most other companies do a much better job at having a simple customer facing set of docs or autodiscovery, but then also provide a set of technical docs with more info.

For example, there are no specs on the motion sensor (range, angles, recovery time, etc) or the glass break sensor, which is something pretty much any other wireless alarm company does. How can someone technical know where to properly position the motion sensor with no specs? It's ok if you have a straightforward installation, but in my case I have a narrow curved stairway, and it's really hard to know how to position it to provide the best possible coverage (for what is worth, I installed many other systems, all much better in this respect). There's a lot to like about Simplisafe, but docs are not one of those things

6 Messages

4 y ago

Answer to my own question (in case someone finds this by searching):  the error went away as soon as I powered it thru the doorbell terminals. What a weird design...

1 Message

4 y ago

Found this thread because I'm thinking of installing my new doorbell pro using the micro-usb port since my house doesn't have a chime or transformer. So you weren't able to get rid of the error message until you powered it through the doorbell terminals? Also - I'm assuming the doorbell worked fine and you were just getting this error message? Just curious to hear more since I'm trying to decide whether I need to install a new chime/transformer or if I can just power it via USB. Thanks!

3 Messages

3 y ago

I've had my doorbell camera for about 6 months. It's powered through the doorbell terminals and I just received the "Camera xxxx battery low. Your camera xxxx has gone below 30% battery" (where xxxx is the camera name) message for the first time this AM. I've contacted Tech Support but haven't heard back yet. Anyone have any suggestions?

Captain

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4.7K Messages

3 y ago

@ atkimark, don't know the answer but I do know how to get it....pick up the phone and call SS Support. When you do get the answer please post it here for the benefit of others.  Thank you!

3 Messages

Tech Support called me and had me confirm my address and information. They were able to check and see that the battery is now at 100%. Told me to keep an eye on it and "if" I get the alarm again to call them back and they'll send a replacement. Basically, no clue as to what caused the initial alarm. They did ask me to go outside and check if there was a light on the doorbell and tell them the color [blue] and to press the doorbell and make sure it worked [it did].

4 Messages

3 y ago

I'm having the same problem. I called tech support and was told something to the effect of if the unit's small rechargeable battery didn't get enough power from the doorbell terminals, like if the power was out, you would get that message.  The other problem could be that the unit is defective, so he said to detach the doorbell, connect a usb port and charge the unit at a wall outlet for a couple of hours. If after replacing the unit the app is still giving the same message, the unit could be defective and you should call tech support about it.