T

Fri, Aug 28, 2020 4:17 AM

Email & SMS Alerts

I recently replaced my defective SS3 base station because it wouldn't communicate with dispatch. After installation 1/2 of my sensors weren't recognized in the device list. I was able to manually add those devices, however when I view the settings / alerts and notifications in the SS app on my phone I am seeing "unverified email address" notification under Email Alerts and "unverified recipient" under SMS alerts.

When I send the verification link to my email and SMS alerts I never receive the verification code in my email or text app. My wife's Email and SMS alerts were not affected, just mine. Despite this we are both able to access the SS3 alarm remotely through our android phones. Has any body else experience this problem and if so how did you resolve it?

Community Admin

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2.9K Messages

Il y a 2 y

Hello tinagreg,

The Smart Alerts feature is entirely online, so it wouldn't be related to anything happening with your system hardware. But it sounds like you've already gotten the hardware issue resolved?

As for the SMS contact being "unverified" - this sounds like more of an issue with our system interacting with your carrier. Do you happen to have a different phone carrier to your wife? That would explain why your phone number is affected, but hers is not.

We would suggest, if you haven't already, that you call in again to our Support team at 888-910-1458. We can look into your account and try a few troubleshooting steps and workarounds.

Johnny M.
SimpliSafe Home Security

50 Messages

Thanks for replying back, I was able to resolve the Smart Alerts by deleting current email address and adding a new email address. The SMS error is still not resolved. Yes my wife has a different carrier (Boost Mobile) to mine (Consumer Cellular) I did not have this issue before replacing my base station. I will call SS Support.

16 Messages

Il y a 2 y

Johnny M, please stop saying the SMS issue is related to carriers. It is related to SIMPLISAFE. Too many customers across too many carriers are having this problem. I have to "verify" my phone number almost daily.

There are other threads about this.

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