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Sun, Nov 21, 2021 2:40 PM

Email verification

When you try to verify email through the web portal, it does not work.  You need to request email verification through the mobile app.  Posting here because none of the FAQs mentioned this.  Just FYI.

Advocate

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417 Messages

9 m ago

I'm 99.9% sure this worked for me via web, on chrome, but I had to disable adblockers and privacy badger, though this was a bit ago.

Community Admin

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2.9K Messages

9 m ago

Hi there,

Worthing is already onto what I would have suggested - there might be something installed on your browser blocking the login code - like maybe you have an AdBlocker or other similar app or extension.

Verifications should definitely be working via web, since that's how you log into the webapp (for access to your account and system on a desktop browser).

- Davey D.
Community Development Manager
SimpliSafe Home Security

Advocate

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417 Messages

9 m ago

Oh and I'll add "disable VPN" to my suggestion as well. If you're on a VPN, disable it temporarily. I've noticed the number of sites that don't quite work 100% while connected to a VPN has slowly increased over time. Sometimes it may even work on one node of a VPN but not another node of the same VPN.